← All types
Language:中文

Chargeback Response Flow

Start here whenever a chargeback appears. Work through this flow first, then open the guide for the specific chargeback type.

Valid — your own operation was non-compliant → do not dispute; make a cost decision Invalid — Amazon got it wrong → file a dispute Chargeback occurs Deduction notice received Is this deduction valid? Check the trigger reason; review your shipment records Yes Fix cost vs. recurring deduction cost Which is lower? (estimate with Prevention steps) Fixing is cheaper Fixing costs more Fix the process now Follow the prevention checklist in this guide; correct warehouse and supply-chain steps Accept the cost Fixing costs more than the deduction — leave the process unchanged for now Watch for recurrence Check in the Analysis Report whether this type's trend is going down Monitor the amount trend If deductions rise, re-evaluate whether fixing the process is worth it ⚠ No dispute on this branch When the deduction is valid, a dispute is always rejected — and it burns one of the only 2 dispute attempts you get No ≤ 30 days since the notice date? Amazon's dispute filing window Yes · automated types Yes · other types No · window closed Amazon review Assemble everything on the required-documents list and follow the Approved examples ✓ Approved → refunded ✕ Rejected One more dispute allowed within 30 days (2 per case) A second rejection is final — Contact Us will not reopen the case afterwards Large amount → Vendor Manager Once the system dispute window has closed, only the brand can negotiate directly with Amazon Small amount → close it out Shift to prevention so it does not recur ⚠ Not accepted beyond 24 months Upload in Document Center Automation-supported types Dispute submitted automatically i Automation-supported types · SIOC · Prep — Cap seal · Prep — Bagging · Prep — External bubble wrapping Contact the support team Every type not listed as automated Prepared and submitted manually i Support contact revenuerecovery@pacvue.com Decision Vendor action Amazon side Outcome / note

Hover the i on a node to open its tip. Support contact: for white-label tenants, the tip carrying the Pacvue service e-mail can be hidden.