1 Definition
The rejected PO rate chargeback is based on the rate at which you reject or backorder the units of a product that Amazon orders from you. (Previously known as purchase order confirmation rate.)
⚠️ This chargeback only applies to items categorized as Baby, Beauty, Grocery, Health and Personal Care, and Luxury Beauty.
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
- You accept an order but reject more than 20% of the ordered quantity on a given PO
- The rejection uses a "soft rejection" acknowledgment code — a temporary issue such as out of stock. (A "hard rejection" code — a permanent issue such as a discontinued product — does not trigger this chargeback, but Amazon will stop ordering that product.)
- Both the current-week rate and the trailing 13-week rate fall below 80% confirmation
Fee basis : the purchase price is reduced by 3% of COGS for all units above the 20% threshold, surfaced as a chargeback.
Internal note — not shown in product
原稿此处写 "current-PO rate"，AVC 原文为 "both the current week and trailing 13-week confirmation rates are less than 80%" → 已按源改为 current-week。✓ How to prevent it
- Accept or backorder at least 80% of each product ordered, consistently
- Use the correct acknowledgment code — hard rejection for permanently unavailable products, soft rejection only when genuinely temporary
- If a product is temporarily unavailable, tell Amazon when it will be back in stock so ordering can be paused
- Monitor system-generated orders — POs may keep arriving after you flag unavailability
- Avoid repeatedly confirming as backordered — excessive backorder chargebacks may apply
- Review confirmation rates under Reports > Operational Performance
Designer note (internal)
C-type threshold gauge: a 0–100% confirmation-rate axis with an amber threshold line at 80%; bars show the current-week confirmation rate and the trailing 13-week confirmation rate — the chargeback fires only when both are below 80% (AND-gate illustration). A badge strip on the left shows the applicable categories (Baby / Beauty / Grocery / HPC / Luxury Beauty); a small table on the right shows the three ordered-unit thresholds.
3 Chargeback fee
3% of cost of goods sold, applied to units rejected beyond the 20% threshold
4 Official exemptions
(a) Minimum ordered-unit threshold — this chargeback does not apply to a product if the units Amazon ordered in the 12 months preceding the PO submission date are below the threshold :
| Product category | Minimum threshold of ordered units in last 12 months |
|---|---|
| Luxury Beauty | 1,000 |
| Baby, Beauty, Grocery | 5,000 |
| Health and Personal Care | 10,000 |
(b) Trailing 13-week rate
If you have rejected less than 20% of the cumulative units ordered for a given product over the past 13 weeks, you will not receive a chargeback.
Example (Amazon's own worked table, Baby category) :
| Product | Current-week confirmation rate | Trailing 13-week confirmation rate | Units ordered (12 mo) | Chargeback? |
|---|---|---|---|---|
| A | 80% | 80% | 10,000 | No — neither rate is below 80% |
| B | 70% | 80% | 8,000 | No — the 13-week rate is not below 80% |
| C | 70% | 70% | 2,000 | No — below the 5,000-unit threshold |
| D | 70% | 70% | 7,000 | Yes — all three conditions met |
Internal note — not shown in product
Amazon 原表的列头写的是 "Rejected PO Rate" / "Trailing 13 week rejection rate"，但数字只有按确认率读才自洽 —— 表格正上方那句原文是 "both the current week and trailing 13-week confirmation rates are less than 80%"。反证：若按拒绝率读，A 的 80% 拒绝率远差于 D 的 70%，却是 No。因此我们按确认率标注列头，数字与 Amazon 完全一致。属 Amazon 官方文档自身错字，同 UK Boxing 的£0.1.39，见 PRD §7.1。(c) Hard rejection codes — rejecting with an acknowledgment code that signals a permanent fulfillment issue does not incur this chargeback (but Amazon will stop ordering that product)
5 Documents required for dispute
- Line-level confirmation rate for the PO, with your calculation details
- 13-week confirmation rate history preceding the chargeback, with calculations
- Units ordered in the past 12 months for the charged product
- Acknowledgment codes used when confirming or rejecting PO lines
- Screenshot of the PO confirmation or a copy of the EDI transmission showing the acknowledgment code
6 Evidence examples
