ⓘ This chargeback was previously published as “ASN accuracy”. Amazon reorganised it under “Receiving accuracy” in October 2025.
1 Definition
A missing expiration date defect occurs when the expiration date is missing from the ASN for items that expire. [1]
Date-indicator policy[1]: Amazon treats all product date indicators as expiration dates — sell by, use by, best by, best before, and best if used by. Even if a product remains safe after these dates, customers expect current, non-expired dates.
2 What triggers it & how to prevent it Final composition for this type
Expiration dateASIN expiry requirement not configured
✕ What triggers it
An item that expires arrives with no expiration date in the ASN[1]
Expiration date requirements are not configured for the ASIN in your catalog, so the field is never populated [1]
✓ How to prevent it
Include expiration dates at item level in every ASN [1]
Review and update your catalog regularly so expiration-date requirements are correctly configured for all relevant ASINs [1]
Ensure the expiration date in the ASN matches the actual product date[1]
Treat sell by / use by / best by / best before as expiration dates [1]
Designer note (internal)
D-type ASN field card group; highlight the empty Expiration date field → red ✕.
Attach a catalog card labeled ASIN expiry requirement not configured as the root-cause branch.
Footnote: sell by = use by = best by = best before → all treated as expiration date.
Internal note — not shown in productRate card = region-split slot — <g data-region="NA"> / <g data-region="EU"> siblings in the same slot (05-mockups/diagrams/CONVENTIONS.md); neither tab may show the other region's fee. 费率对照（仅内部，图上不并列）：NA = 2% / 4% / 6% PCOG，按 12 周合规率分档；EU = 每件固定额、不分档 —— UK £0.06、DE / IT €0.07；FR 费率表无效期行，PL / SE 页面未发布。图上把后三者压成一句 "FR / PL / SE · no fee published"，各自为何无费率只留在这里。
Internal note — not shown in productSE / PL 两行为 2026-09-08 实测 —— 本单元 EU 费率来源页 GRWSA8S934RXN6UX 在 vendorcentral.amazon.se 与 .pl 均返回 HTTP 404；两站现存的 6 个 chargeback 帮助页全文无任何金额。故按"未公布费率"处理，不套用 UK / DE 金额。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this type
5 Documents required for dispute
A screenshot showing the expiration date in your ASN[1]
Or documentation proving the product does not expire (Amazon states this option applies only to the Missing Expiration Date sub-type) [1]
6 Evidence examples
✓ Approved submission
ⓘ Example shared across the expiration-date defects
✕ Denied submission
ⓘ Example shared across the expiration-date defects
1 Definition≠ Differs from North America
A missing expiration date defect occurs when the expiration date is missing from the ASN for items that expire. [1]
Date-indicator policy[1]: Amazon treats all product date indicators as expiration dates — sell by, use by, best by, best before, and best if used by. Even if a product remains safe after these dates, customers expect current, non-expired dates.
2 What triggers it & how to prevent it Final composition for this type
Expiration dateASIN expiry requirement not configured
✕ What triggers it
An item that expires arrives with no expiration date in the ASN[1]
Expiration date requirements are not configured for the ASIN in your catalog, so the field is never populated [1]
✓ How to prevent it
Include expiration dates at item level in every ASN [1]
Review and update your catalog regularly so expiration-date requirements are correctly configured for all relevant ASINs [1]
Ensure the expiration date in the ASN matches the actual product date[1]
Treat sell by / use by / best by / best before as expiration dates [1]
Designer note (internal)
D-type ASN field card group; highlight the empty Expiration date field → red ✕.
Attach a catalog card labeled ASIN expiry requirement not configured as the root-cause branch.
Footnote: sell by = use by = best by = best before → all treated as expiration date.
Internal note — not shown in productRate card = region-split slot — <g data-region="NA"> / <g data-region="EU"> siblings in the same slot (05-mockups/diagrams/CONVENTIONS.md); neither tab may show the other region's fee. 费率对照（仅内部，图上不并列）：NA = 2% / 4% / 6% PCOG，按 12 周合规率分档；EU = 每件固定额、不分档 —— UK £0.06、DE / IT €0.07；FR 费率表无效期行，PL / SE 页面未发布。图上把后三者压成一句 "FR / PL / SE · no fee published"，各自为何无费率只留在这里。
