A missing expiration date defect occurs when the expiration date is missing from the ASN for items that expire. [1]
Date-indicator policy[1]: Amazon treats all product date indicators as expiration dates — sell by, use by, best by, best before, and best if used by. Even if a product remains safe after these dates, customers expect current, non-expired dates.
2 What triggers it & how to prevent it Final composition for this type
Expiration dateASIN expiry requirement not configured
✕ What triggers it
An item that expires arrives with no expiration date in the ASN[1]
Expiration date requirements are not configured for the ASIN in your catalog, so the field is never populated [1]
✓ How to prevent it
Include expiration dates at item level in every ASN [1]
Review and update your catalog regularly so expiration-date requirements are correctly configured for all relevant ASINs [1]
Ensure the expiration date in the ASN matches the actual product date[1]
Treat sell by / use by / best by / best before as expiration dates [1]
Designer note (internal)
D-type ASN field card group; highlight the empty Expiration date field → red ✕.
Attach a catalog card labeled ASIN expiry requirement not configured as the root-cause branch.
Footnote: sell by = use by = best by = best before → all treated as expiration date.
Internal note — not shown in productRate card = region-split slot — <g data-region="NA"> / <g data-region="EU"> siblings in the same slot (05-mockups/diagrams/CONVENTIONS.md); neither tab may show the other region's fee. 费率对照（仅内部，图上不并列）：NA = 2% / 4% / 6% PCOG，按 12 周合规率分档；EU = 每件固定额、不分档 —— UK £0.06、DE / IT €0.07；FR 费率表无效期行，PL / SE 页面未发布。图上把后三者压成一句 "FR / PL / SE · no fee published"，各自为何无费率只留在这里。
A missing expiry date defect occurs when the expiry date is missing in the ASN for an item that expires. [1]
2 What triggers it & how to prevent it Final composition for this type
Expiration dateASIN expiry requirement not configured
✕ What triggers it
An item that expires arrives with no expiry date in the ASN[1]
Expiry date requirements are not correctly configured for the ASIN in your catalogue, so the field is never populated [1]
✓ How to prevent it
Include expiry dates at item level in every ASN [1]
Review and update your catalogue regularly so expiry-date requirements are correctly configured for all relevant ASINs [1]
Ensure the expiry date in the ASN matches the actual expiry date of the product[1]
Designer note (internal)
D-type ASN field card group; highlight the empty Expiration date field → red ✕.
Attach a catalog card labeled ASIN expiry requirement not configured as the root-cause branch.
Footnote: sell by = use by = best by = best before → all treated as expiration date.
Internal note — not shown in productRate card = region-split slot — <g data-region="NA"> / <g data-region="EU"> siblings in the same slot (05-mockups/diagrams/CONVENTIONS.md); neither tab may show the other region's fee. 费率对照（仅内部，图上不并列）：NA = 2% / 4% / 6% PCOG，按 12 周合规率分档；EU = 每件固定额、不分档 —— UK £0.06、DE / IT €0.07；FR 费率表无效期行，PL / SE 页面未发布。图上把后三者压成一句 "FR / PL / SE · no fee published"，各自为何无费率只留在这里。
Not listed in the published rate table — [1]FR. Amazon publishes no rate here, but this chargeback is raised against French accounts — check your Vendor Central billing for the amount actually charged.
❌ No fee published — this chargeback type has no published page on the Dutch marketplace. Amazon publishes no rate here, but this chargeback is raised against Dutch accounts — check your Vendor Central billing for the amount actually charged.
❌ No fee published — this chargeback type has no published page on the Polish marketplace. Amazon publishes no rate here, but this chargeback is raised against Polish accounts — check your Vendor Central billing for the amount actually charged.
SE
❌ No fee published — this chargeback type has no published page on the Swedish marketplace. Amazon publishes no rate here, but this chargeback is raised against Swedish accounts — check your Vendor Central billing for the amount actually charged.
TR
£0.06 per unit, as printed [1]TRⓘOn the Turkish marketplace Amazon publishes the United Kingdom page unchanged, so the amount appears in pounds sterling and no lira amount is published. Read it as printed and check your Vendor Central billing for the amount you are actually charged [1]TR.
Internal note — not shown in productSE / PL 两行为 2026-09-08 实测 —— 本单元 EU 费率来源页 GRWSA8S934RXN6UX 在 vendorcentral.amazon.se 与 .pl 均返回 HTTP 404；两站现存的 6 个 chargeback 帮助页全文无任何金额。故按"未公布费率"处理，不套用 UK / DE 金额。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this type
5 Documents required for dispute
A screenshot showing the expiration date in your ASN
Or documentation proving the product does not expire (Amazon states this option applies only to the Missing Expiration Date sub-type)
6 Evidence examples
✓ Approved submission
ⓘ Example shared across the expiration-date defects
✕ Denied submission
ⓘ Example shared across the expiration-date defects
Contact supportOur team will help you prepare and submit the dispute.
