Chargebacks Analysis Report ▸ Not on-time guide drawer　｜　All types · A2 →
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Not on-time
Manual dispute
✕
On-time shipment · unit A1
North America
Europe
Source of this page: On-time shipment chargebacks — Amazon Vendor Central (US) ↗

1 Definition

Prepaid: A not on time defect is triggered when the appointment's scheduled arrival time (the delivery slot chosen by your carrier) is not within the delivery window on the purchase order.
Collect: A not on time defect is triggered when the freight-ready date is not within the ship window on the purchase order.
Internal note — not shown in productCS Excel 的 Collect 定义写 "the freight-ready date or pickup date" —— AVC 只有 freight-ready date。去掉 "or pickup date"。

2 What triggers it & how to prevent it Final composition for this type

Not on-time — arrival slot (Prepaid) or freight-ready date (Collect) outside the purchase order window Amazon action Vendor action Prepaid Appointment must be created ≥ 24 h before the window ends Delivery window — Amazon (on the purchase order) PO issued — Amazon Arrival slot inside the window Vendor · carrier picks the slot Arrival slot outside the window Not on time defect Collect Routing request ≥ 48 h before the ship window ends Ship window — Amazon (on the purchase order) Routing request — Vendor Freight-ready date inside window Vendor · routing request Freight-ready date outside window Not on time defect Chargeback 3% of COGS NA & EU — same rate Quantity charged advance shipment notification quantity Rate card requirement 95% compliance NA & EU · Automatic waiver — a week runs Sunday to Saturday; that week's chargebacks are waived when the previous 12-week average "not on time" compliance is 95% (EU rate card: defect rate ≤ 5%). Prepaid exemption — no chargeback when Amazon reschedules the appointment; also exempt if the carrier requested a slot ≥ 24 h before the window ended and Amazon had no in-window slot.
✕ What triggers it
  • Prepaid: carrier's scheduled arrival time falls outside the delivery window
  • Collect: the freight-ready date falls outside the ship window
  • ASN matched to the wrong appointment because the shipment identifier was placed on the wrong ASN or appointment — the mismatched appointment's arrival time then falls outside your window

Chargeback quantity : Advance shipment notification quantity.

✓ How to prevent it
  • Submit ASNs before trailer check-in with accurate Amazon reference number, PRO, BOL, PO, ASIN and quantity
  • Collect — request pickup via routing within the ship window; submit the routing request at least 48 hours before the window ends and pick a date inside it (select only dates highlighted green)
  • Collect — do not create multiple ARNs for the same shipment; update the existing routing request instead of generating a new ARN
  • Prepaid — carriers must create appointments at least 24 hours before the delivery window ends and select slots inside the window
  • Prepaid — carriers should not reschedule outside the window; if Amazon staff request a change, have them initiate it through Carrier Central so it is not logged as carrier-initiated
Designer note (internal)
Internal note — not shown in productA 时间轴型：轴上依次 PO issued → Ship window / Delivery window（绿色区间）→ Carrier action → FC arrival。
- Prepaid 行：预约到达时间落在窗口外 → 红✕ + 3% COGS；旁标 Carrier must book ≥ 24h before window ends
- Collect 行：freight-ready date 落在窗口外 → 红✕；旁标 Submit routing ≥ 48h before window ends
底部横条：12 周合规率与 95%（EU 版标 defect ≤5%）豁免线。

3 Chargeback fee

Penalty
3%
of COGS on the chargeback quantity
Compliance required
95%
12-week rolling average · waived automatically at or above it

3% of cost of goods sold (COGS) for the chargeback quantity

Internal note — not shown in productNA 与 EU 同为 3% COGS —— 相同不等于要并列写，页面上每个 tab 只出本区口径。

4 Official exemptions

  1. Prepaid shipments will not incur chargebacks when Amazon reschedules the appointment.
  2. Prepaid shipments with scheduled arrival times outside the delivery window are exempt only when the carrier requests (or reschedules) an appointment at least 24 hours before the delivery window ends and Amazon cannot provide an in-window slot.
  3. Chargebacks in a given week (Sunday–Saturday) are automatically waived if the previous 12-week average "not on time" compliance is 95%; if you do not qualify for the automatic waiver, you can dispute individual chargebacks.
Internal note — not shown in product校验报告 P0-4 修正落点 —— CS PDF 把 Pickup accuracy 那一栏的 "pickup delay or reschedule caused by Amazon" 误抄进本单元，并丢掉了上面第 2 条 —— 而第 2 条正是 Prepaid vendor 最常用的豁免。以 AVC 原文两条为准。 另注：EU（UK）页面的 Exception 表与 NA 措辞一致（95% 合规、Sun–Sat 周），仅 rate card 一栏改用 "defect rate ≤ 5%" 表述。

5 Documents required for dispute

Prepaid :

  1. Proof of the Carrier Central appointment request showing the requested slot was within the delivery window for the PRO or BOL on the chargeback
  2. ASN — Vendor Central screenshot or the XML / text copy of the EDI 856 transmission showing PRO or BOL, PO, ASIN and quantity

Collect :

  1. Evidence the routing request was submitted at least 24 hours before the ship window closed, and that the freight-ready date and pickup date were within the ship window — Vendor Central routing request screenshot or EDI 753 transmission
  2. ASN — Vendor Central screenshot or EDI 856 showing the Amazon reference number, PO, ASIN and quantity

6 Evidence examples

✓ Approved submission
✓ Approved submission
✕ Denied submission
✕ Denied submission
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