🟨 Copy changed — AVC re-verification 2026-10-22 — text on a yellow background (body copy and diagram labels, on either region tab) is what changed. Temporary review aid; it disappears when HIGHLIGHT_COPY_CHANGES is switched off in gen_type_pages.py.
Source of this page: On-time shipment chargebacks — Amazon Vendor Central: US ↗ · MX ↗ · BR ↗
1 Definition
Prepaid: A not on time defect is triggered when the appointment's scheduled arrival time (the delivery slot chosen by your carrier) is not within the delivery window on the purchase order. Collect: A not on time defect is triggered when the freight-ready date is not within the ship window on the purchase order.
Internal note — not shown in productCS Excel 的 Collect 定义写 "the freight-ready date or pickup date" —— AVC 只有 freight-ready date。去掉 "or pickup date"。
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
Prepaid: carrier's scheduled arrival time falls outside the delivery window
Collect: the freight-ready date falls outside the ship window
ASN matched to the wrong appointment because the shipment identifier was placed on the wrong ASN or appointment — the mismatched appointment's arrival time then falls outside your window
Submit ASNs before trailer check-in with accurate Amazon reference number, PRO, BOL, PO, ASIN and quantity
Collect — request pickup via routing within the ship window; submit the routing request at least 2 business days before the ship window end date and pick a date inside it (select only dates highlighted green)
Collect — do not create multiple ARNs for the same shipment; update the existing routing request instead of generating a new ARN
Prepaid — carriers must create appointments at least 24 hours before the delivery window ends and select slots inside the window
Prepaid — carriers should not reschedule outside the window; if Amazon staff request a change, have them initiate it through Carrier Central so it is not logged as carrier-initiated
Designer note (internal)Internal note — not shown in productA 时间轴型：轴上依次 PO issued → Ship window / Delivery window（绿色区间）→ Carrier action → FC arrival。 - Prepaid 行：预约到达时间落在窗口外 → 红✕ + 3% COGS；旁标 Carrier must book ≥ 24h before window ends - Collect 行：freight-ready date 落在窗口外 → 红✕；旁标 Routing request ≥ 2 business days before the ship window ends（2026-10-22 两大区同步改版，NA/EU 共用） 底部横条：12 周合规率与 95%（EU 版标 defect ≤5%）豁免线。
3 Chargeback fee
Penalty
3%
of COGS on the chargeback quantity
Compliance required
95%
12-week rolling average · waived automatically at or above it
3% of cost of goods sold (COGS) for the chargeback quantity
Internal note — not shown in productNA 与 EU 同为 3% COGS —— 相同不等于要并列写，页面上每个 tab 只出本区口径。 2026-09-09 六新市场实测（账本 temp/chargeback-analysis/market-expansion/ledger/fees-all.csv，筛 node=G202168400；快照 probe/pages/<MKT>/G202168400.md）—— ① MX / BR / BE / TR 全部逐字继承参照市场：MX 是 US 副本、BR 是 CA 副本、BE 是 IT 副本、TR 是 UK 副本（equivalence.csv#G202168400/MX:US、/BR:CA、/BE:IT、/TR:UK，class 均为 identical）。四站公布的都是 3% 与 95% 两个百分比（F-MX-G202168400-12-3、F-MX-G202168400-17-1；F-BR-G202168400-10-3、F-BR-G202168400-15-1；F-BE-G202168400-12-1、F-BE-G202168400-18-1；F-TR-G202168400-12-1、F-TR-G202168400-18-1）—— 本单元的值不带币种，所以 MX / BR / TR 这三个"页面印别站货币"的市场在本单元没有 as printed 问题，四站直接继承本大区 STAT：不分叉 STAT 行、不加大区说明。② NL 是唯一例外：账本里 NL 的该 node 没有任何金额或百分比行（页面只写 "a percentage of the cost of the product"），故按"未公布费率"措辞落地。③ 库内数据：MX 2,363 笔（末次 2026-09-01）、BR 654 笔（2024-08-15）、NL 1,353,295 笔（2026-09-03）、BE 857,440 笔（2026-09-03）；TR 本单元库内 0 笔，但页面在、费率已公布，故仍按有费率写 —— 见 db/db-applicability.csv#A1。 ⏳ 待 owner 裁定：NL 的 G202168400 与 PL / SE 逐字相同，三站共用的那篇 PO on-time accuracy 只有 not on time 一个子类型，合规口径是 "If the trailing four-week rate is below the standard" —— 既无 95%、也无 12 周、也无周日至周六自动豁免，与本单元 EU tab 的 Compliance required=95%=12-week rolling average 及 4 区块第 3 条豁免正面冲突。改这两处属于改客户可见正文（不只是费率行），故本次只落地上面那一句"未公布百分比"，STAT 与豁免块未动；PL / SE 的同一问题在本次扩展之前就已存在，一并记入。（证据 temp/chargeback-analysis/market-expansion/open-questions.md#B16）
4 Official exemptions
Prepaid shipments will not incur chargebacks when Amazon reschedules the appointment.
Prepaid shipments with scheduled arrival times outside the delivery window are exempt only when the carrier requests (or reschedules) an appointment at least 24 hours before the delivery window ends and Amazon cannot provide an in-window slot.
Chargebacks in a given week (Sunday–Saturday) are automatically waived if the previous 12-week average "not on time" compliance is 95%; if you do not qualify for the automatic waiver, you can dispute individual chargebacks.
Internal note — not shown in product校验报告 P0-4 修正落点 —— CS PDF 把 Pickup accuracy 那一栏的 "pickup delay or reschedule caused by Amazon" 误抄进本单元，并丢掉了上面第 2 条 —— 而第 2 条正是 Prepaid vendor 最常用的豁免。以 AVC 原文两条为准。 另注：EU（UK）页面的 Exception 表与 NA 措辞一致（95% 合规、Sun–Sat 周），仅 rate card 一栏改用 "defect rate ≤ 5%" 表述。
5 Documents required for dispute
Prepaid :
Proof of the Carrier Central appointment request showing the requested slot was within the delivery window for the PRO or BOL on the chargeback
ASN — Vendor Central screenshot or the XML / text copy of the EDI 856 transmission showing PRO or BOL, PO, ASIN and quantity
Collect :
Evidence the routing request was submitted at least 2 business days before the ship window end date, and that the freight-ready date and pickup date were within the ship window — Vendor Central routing request screenshot or EDI 753 transmission
ASN — Vendor Central screenshot or EDI 856 showing the Amazon reference number, PO, ASIN and quantity
Internal note — not shown in product2026-10-22 AVC 改版核验（Collect routing 提前量）：全量快照（avc-snapshots/runs/2026-10-22.json，分支 snapshot/avc-2026-10-22）证实 Amazon 在 US / CA / MX / BR / UK / DE / IT / FR / ES / TR 十站同步把 Collect 的 routing 提前量两处统一改为"at least 2 business days before the PO ship window end date" —— 2b Prevent 段原文 "48 hours before the shipping window ends"、本节 Dispute 段原文 "24 hours before the ship window closed" 同时改写（BR 改动集与 CA 逐字相同、TR 与 UK 逐字相同）。此前 48h / 24h 前后不一致是 Amazon 原文自身的矛盾（2026-09-09 快照第 73 / 107 行可证），本指南当时如实照抄；现两大区一致，NA/EU 共用一句、不再分区。注意 2 business days ≠ 48h（窗口周一结束时，2 个工作日要求上周四提交，48h 只要求周六），不得写回 48h。同次改版十站 Prepaid Prevent 段新增一句 "Vendors are solely responsible for ensuring correct appointment creation and proper delivery window compliance, regardless of the carrier provider used." —— 属责任声明、非可操作步骤，未纳入 2b。 ⏳ BE 改版（owner 2026-10-22 裁定：本期客户可见内容不动，下次快照复核）：BE 的 G202168400 已不再是 IT 副本，而换成 NL / PL / SE 那篇 "PO on-time accuracy"（标准化后与 NL 仅差 19 行：BE 版额外收录 down-confirmed / not filled 两个子类型，均只写 "a percentage of the cost of the product"、不公布百分比）；同日 BE 另有 30 个类型的页面 404、BE hub 不再链接它们。本单元 EU tab 的 BE 引用与 3% COGS 暂按 2026-09-09 存档保留；若下次快照 BE 仍如此，按 NL 惯例改写（"未公布百分比"）。
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
Source of this page: On-time shipment chargebacks — Amazon Vendor Central: UK ↗ · NL ↗ · BE ↗ · TR ↗
1 Definition
Prepaid: A not on time defect is triggered when the appointment's scheduled arrival time (the delivery slot chosen by your carrier) is not within the delivery window on the purchase order. Collect: A not on time defect is triggered when the freight-ready date is not within the ship window on the purchase order.
Internal note — not shown in productCS Excel 的 Collect 定义写 "the freight-ready date or pickup date" —— AVC 只有 freight-ready date。去掉 "or pickup date"。
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
Prepaid: carrier's scheduled arrival time falls outside the delivery window
Collect: the freight-ready date falls outside the ship window
ASN matched to the wrong appointment because the shipment identifier was placed on the wrong ASN or appointment — the mismatched appointment's arrival time then falls outside your window
Submit ASNs before trailer check-in with accurate Amazon reference number, PRO, BOL, PO, ASIN and quantity
Collect — request pickup via routing within the ship window; submit the routing request at least 2 business days before the ship window end date and pick a date inside it (select only dates highlighted green)
Collect — do not create multiple ARNs for the same shipment; update the existing routing request instead of generating a new ARN
Prepaid — carriers must create appointments at least 24 hours before the delivery window ends and select slots inside the window
Prepaid — carriers should not reschedule outside the window; if Amazon staff request a change, have them initiate it through Carrier Central so it is not logged as carrier-initiated
Designer note (internal)Internal note — not shown in productA 时间轴型：轴上依次 PO issued → Ship window / Delivery window（绿色区间）→ Carrier action → FC arrival。 - Prepaid 行：预约到达时间落在窗口外 → 红✕ + 3% COGS；旁标 Carrier must book ≥ 24h before window ends - Collect 行：freight-ready date 落在窗口外 → 红✕；旁标 Routing request ≥ 2 business days before the ship window ends（2026-10-22 两大区同步改版，NA/EU 共用） 底部横条：12 周合规率与 95%（EU 版标 defect ≤5%）豁免线。
3 Chargeback fee≠ Differs from North America
Penalty
3%
of COGS on the chargeback quantity
Compliance required
95%
12-week rolling average · waived automatically at or above it ⓘAmazon's EU rate card words this waiver as "defect rate is equal to or less than 5% for trailing 12 calendar weeks". A 5% defect rate and 95% compliance are the same threshold — shown here as 95% so it reads the same across marketplaces.
3% of cost of goods sold (COGS) for the chargeback quantity
On the Dutch marketplace Amazon publishes a different, shorter article at this location. It states that a percentage of the cost of the product applies to confirmed units that arrive outside the ship or delivery window, but publishes no percentage — so there is no rate to quote, and you should check your Vendor Central billing for the amount you are actually charged .
Internal note — not shown in productNA 与 EU 同为 3% COGS —— 相同不等于要并列写，页面上每个 tab 只出本区口径。 2026-09-09 六新市场实测（账本 temp/chargeback-analysis/market-expansion/ledger/fees-all.csv，筛 node=G202168400；快照 probe/pages/<MKT>/G202168400.md）—— ① MX / BR / BE / TR 全部逐字继承参照市场：MX 是 US 副本、BR 是 CA 副本、BE 是 IT 副本、TR 是 UK 副本（equivalence.csv#G202168400/MX:US、/BR:CA、/BE:IT、/TR:UK，class 均为 identical）。四站公布的都是 3% 与 95% 两个百分比（F-MX-G202168400-12-3、F-MX-G202168400-17-1；F-BR-G202168400-10-3、F-BR-G202168400-15-1；F-BE-G202168400-12-1、F-BE-G202168400-18-1；F-TR-G202168400-12-1、F-TR-G202168400-18-1）—— 本单元的值不带币种，所以 MX / BR / TR 这三个"页面印别站货币"的市场在本单元没有 as printed 问题，四站直接继承本大区 STAT：不分叉 STAT 行、不加大区说明。② NL 是唯一例外：账本里 NL 的该 node 没有任何金额或百分比行（页面只写 "a percentage of the cost of the product"），故按"未公布费率"措辞落地。③ 库内数据：MX 2,363 笔（末次 2026-09-01）、BR 654 笔（2024-08-15）、NL 1,353,295 笔（2026-09-03）、BE 857,440 笔（2026-09-03）；TR 本单元库内 0 笔，但页面在、费率已公布，故仍按有费率写 —— 见 db/db-applicability.csv#A1。 ⏳ 待 owner 裁定：NL 的 G202168400 与 PL / SE 逐字相同，三站共用的那篇 PO on-time accuracy 只有 not on time 一个子类型，合规口径是 "If the trailing four-week rate is below the standard" —— 既无 95%、也无 12 周、也无周日至周六自动豁免，与本单元 EU tab 的 Compliance required=95%=12-week rolling average 及 4 区块第 3 条豁免正面冲突。改这两处属于改客户可见正文（不只是费率行），故本次只落地上面那一句"未公布百分比"，STAT 与豁免块未动；PL / SE 的同一问题在本次扩展之前就已存在，一并记入。（证据 temp/chargeback-analysis/market-expansion/open-questions.md#B16）
4 Official exemptions
Prepaid shipments will not incur chargebacks when Amazon reschedules the appointment.
Prepaid shipments with scheduled arrival times outside the delivery window are exempt only when the carrier requests (or reschedules) an appointment at least 24 hours before the delivery window ends and Amazon cannot provide an in-window slot.
Chargebacks in a given week (Sunday–Saturday) are automatically waived if the previous 12-week average "not on time" compliance is 95%; if you do not qualify for the automatic waiver, you can dispute individual chargebacks.
Internal note — not shown in product校验报告 P0-4 修正落点 —— CS PDF 把 Pickup accuracy 那一栏的 "pickup delay or reschedule caused by Amazon" 误抄进本单元，并丢掉了上面第 2 条 —— 而第 2 条正是 Prepaid vendor 最常用的豁免。以 AVC 原文两条为准。 另注：EU（UK）页面的 Exception 表与 NA 措辞一致（95% 合规、Sun–Sat 周），仅 rate card 一栏改用 "defect rate ≤ 5%" 表述。
5 Documents required for dispute
Prepaid :
Proof of the Carrier Central appointment request showing the requested slot was within the delivery window for the PRO or BOL on the chargeback
ASN — Vendor Central screenshot or the XML / text copy of the EDI 856 transmission showing PRO or BOL, PO, ASIN and quantity
Collect :
Evidence the routing request was submitted at least 2 business days before the ship window end date, and that the freight-ready date and pickup date were within the ship window — Vendor Central routing request screenshot or EDI 753 transmission
ASN — Vendor Central screenshot or EDI 856 showing the Amazon reference number, PO, ASIN and quantity
Internal note — not shown in product2026-10-22 AVC 改版核验（Collect routing 提前量）：全量快照（avc-snapshots/runs/2026-10-22.json，分支 snapshot/avc-2026-10-22）证实 Amazon 在 US / CA / MX / BR / UK / DE / IT / FR / ES / TR 十站同步把 Collect 的 routing 提前量两处统一改为"at least 2 business days before the PO ship window end date" —— 2b Prevent 段原文 "48 hours before the shipping window ends"、本节 Dispute 段原文 "24 hours before the ship window closed" 同时改写（BR 改动集与 CA 逐字相同、TR 与 UK 逐字相同）。此前 48h / 24h 前后不一致是 Amazon 原文自身的矛盾（2026-09-09 快照第 73 / 107 行可证），本指南当时如实照抄；现两大区一致，NA/EU 共用一句、不再分区。注意 2 business days ≠ 48h（窗口周一结束时，2 个工作日要求上周四提交，48h 只要求周六），不得写回 48h。同次改版十站 Prepaid Prevent 段新增一句 "Vendors are solely responsible for ensuring correct appointment creation and proper delivery window compliance, regardless of the carrier provider used." —— 属责任声明、非可操作步骤，未纳入 2b。 ⏳ BE 改版（owner 2026-10-22 裁定：本期客户可见内容不动，下次快照复核）：BE 的 G202168400 已不再是 IT 副本，而换成 NL / PL / SE 那篇 "PO on-time accuracy"（标准化后与 NL 仅差 19 行：BE 版额外收录 down-confirmed / not filled 两个子类型，均只写 "a percentage of the cost of the product"、不公布百分比）；同日 BE 另有 30 个类型的页面 404、BE hub 不再链接它们。本单元 EU tab 的 BE 引用与 3% COGS 暂按 2026-09-09 存档保留；若下次快照 BE 仍如此，按 NL 惯例改写（"未公布百分比"）。
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
