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Pickup Accuracy
Manual disputeNA only
✕
On-time shipment · unit A2
North America
Europe — not applicable

1 Definition

Collect: A pickup accuracy defect is triggered when a collect truckload (TL) or less-than-truckload (LTL) shipment is rescheduled by the vendor after 5 p.m. the day before the scheduled pickup date, or the carrier arrives at the vendor's location (backed by GPS arrival data) and is unable to load due to a vendor-caused issue that results in a missed pickup. [1]

Two root-cause branches [2][3]:

BranchTrigger
Shipper closed [2]Carrier arrives during your stated operating hours but the location is closed
Reschedules [3]You reschedule after the 5:00 p.m. cut-off the day before the scheduled pickup

2 What triggers it & how to prevent it Final composition for this type

Pickup Accuracy — a flat fee when a booked collect pickup is rescheduled late, missed, or arrives at a closed dock Amazon action Vendor action Collect shipments only — it does not currently apply to prepaid or direct import shipments. Reschedule cut-off — 5:00 p.m. the day before the scheduled pickup Routing request Vendor Freight-ready date + ARN Amazon Scheduled pickup Amazon Carrier arrival Vendor's carrier (GPS) Late reschedule You reschedule the pickup after the cut-off the day before Missed pickup Carrier arrives (GPS-verified) but cannot load — a vendor-caused issue Shipper closed Location closed during the operating hours you published Chargeback fee — a flat fee, not a % of COGS TL $500 per defect LTL $55 per Amazon reference number warehouse location LTL only — maximum $110 per day max two reference numbers per location per day Charged at ARN-VRID level — each defect on the same pickup is charged separately Requires 100% compliance Vendor · freight must be ready — truckload drivers must be loaded within 90 minutes of the scheduled arrival time; less-than-truckload drivers within 30 minutes of arrival. Exempt — pickup delays or reschedules caused by Amazon; appointments rescheduled by Amazon or the carrier; carriers arriving outside your published operating hours; an LTL carrier arriving < 15 min, or a TL carrier < 60 min, before those hours end. Compliance is measured weekly and must be 100%.
✕ What triggers it
  • Reschedule submitted after 5 p.m. the day before the scheduled pickup date ⓘAmazon's pages differ on the time zone: the sub-pages say local time, the main page says 5 p.m. PT. [1][3]
  • Carrier arrives (GPS-verified) but cannot be loaded due to a vendor-caused issue [1]
  • Your facility is closed during the operating hours you published [2]
  • Freight not ready in time — TL must be loaded within 90 minutes of the scheduled arrival time, LTL within 30 minutes of arrival [1]

Charge granularity [2][3]: charged at ARN-VRID level — multiple defects on the same pickup are charged individually.

Internal note — not shown in product时区差异 —— 主页 G202168400 写 5 p.m. PT；较新的子页 GLEWK9MNYT5EF4CJ / G7AYXWY26YKKNAZS 写 5:00 p.m. local time。采用 local time，并在页面加注 Amazon 文档内部存在此不一致。
✓ How to prevent it
  • Confirm the planned pickup time after routing, and make sure you can accommodate it [1]
  • If you cannot, reschedule before 5:00 p.m. local time the day before the scheduled pickup [1][3]
  • Keep your facility operating hours up to date in Vendor Central so pickups are not scheduled outside them [1][2]
  • Have freight prepped and staged in advance — TL loaded within 90 min of the scheduled arrival time, LTL within 30 min of arrival [1]
Designer note (internal)
Internal note — not shown in productA 时间轴型：Routing request → FRD selected + ARN issued → 5:00 p.m. local, day before（黄色截止线） → Scheduled pickup → Carrier arrival。
- 🔴 分支1：截止线之后改期 → Reschedule defect
- 🔴 分支2：carrier 到场但仓库关闭 → Shipper closed defect
- 🔴 分支4：到场但超时未装完 → 标 TL 90 min / LTL 30 min 沙漏
- 费率标注 TL $500 · LTL $55 (cap $110/day)；豁免带标 Amazon-caused → exempt、LTL <15 min / TL <60 min before close → exempt

3 Chargeback fee

Penalty
TL$500/LTL$55cap $110 daily
flat fee per missed pickup · LTL cap is per warehouse location, max two ARNs per day
Compliance required
100%
no automatic waiver

$500 per defect (TL) ｜ $55 per Amazon reference number warehouse location (LTL), maximum $110 per day — max two ARNs per location per day [1]

Internal note — not shown in product校验报告 P0-2 修正落点 —— CS 的 Transportation 版 PDF 与 Excel 写 LTL = $200，AVC 五个页面一致为 $55。$200 在任何市场均查无出处。$110/日上限三处 CS 资料全漏。另注：UK / DE Reschedules 页 Amount 行都把 TL 写成 $500（只把 LTL 换成 £55 / €55）—— 2026-09-02 已重新定性为"未本地化复制品"的证据之一，该页费率不再采用（本单元 EU 已判不适用）。
ExampleIllustrative figures — not your shipment. Flat fee per missed pickup, not based on COGS.
Missed pickups (same location, same day)
3
Fee per ARN (LTL)
$55
Daily cap
$110
Charged
$110
3 × $55 = $165, but the daily cap for one location is $110 — a maximum of two ARNs per location per day

4 Official exemptions

  • Collect shipments will not incur chargebacks when pickup delays or reschedules are caused by Amazon [1]
  • Reschedules only [3]: no chargeback when the appointment is rescheduled by Amazon or the carriers
  • Shipper closed only [2]: no chargeback when Amazon or carriers arrive outside your operating hours; when LTL carriers arrive < 15 minutes before the end of operating hours; or when TL carriers arrive < 60 minutes before the end of operating hours
  • ⚠️ Chargebacks in a given week ⓘAmazon's pages differ on where the week starts: the main chargeback page runs the week Monday to Sunday, the sub-pages Sunday to Saturday. require 100% compliance — there is no compliance-rate-based automatic waiver for this chargeback [1][2][3]
Internal note — not shown in product校验报告 P1-补(a) 修正落点 —— CS PDF 写 "require 100% compliance to be automatically waived"，把"无豁免"读成了"做到 100% 就能豁免"。AVC 原文只有 "require 100% compliance"。 另注：周定义 Amazon 文档自身不一致 —— 主页 [1] 写 Monday–Sunday，子页 [2][3] 写 Sunday–Saturday，故正文不标注周界。

5 Documents required for dispute

Missed pickup [1]:

  1. Carrier Central routing request screenshot showing the pickup date
  2. Communication with the carrier about reschedule requests (if applicable)
  3. BOL evidencing that the pickup occurred
  4. Matching Amazon reference number and vehicle run identification number (VRID)

Shipper closed [2]:

  1. Scheduled pickup time: evidence from the carrier of the planned pickup time provided after the routing request was submitted
  2. Operating hours: evidence of your facility operating hours as published in Vendor Central

Reschedules [3]:

  1. Scheduled pickup time: evidence from the carrier of the planned pickup time provided after the routing request was submitted
  2. Reschedule submission: evidence that you submitted the reschedule request to the carrier before 5 p.m. local time the day before the scheduled pickup

6 Evidence examples

✓ Approved submission
✓ Approved submission
✕ Denied submission
✕ Denied submission
7　References

[1] On-time shipment chargebacks — Amazon Vendor Central (US) ↗

[2] Pickup shipper closed — Amazon Vendor Central (US) ↗

[3] Pickup reschedules — Amazon Vendor Central (US) ↗

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