INTERNAL — NOT IN THE FIRST RELEASE 本页不在一期上架范围：库内数据 2026-01 后停止增长，且 Amazon 宣布的归类调整未实际执行。内容已建、不进导航，待该类型恢复产生数据后可直接放开展示 —— 见 00-scope-matrix.md §3 族 A。
Source of this page: On-time shipment chargebacks — Amazon Vendor Central: US ↗ · MX ↗ · BR ↗
1 Definition
A missing or incorrect single shipment identifier defect is triggered when the submitted advance shipment notification does not have a single shipment identifier (PRO or BOL, or Amazon reference number), or has an incorrect identifier that does not map with any appointments.
Single shipment identifier : PRO or BOL for Prepaid; Amazon reference number for Collect.
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
ASN submitted without a PRO / BOL / Amazon reference number
The identifier provided does not match any appointment, so Amazon cannot link the ASN to a shipment
Carrier modified the PRO or BOL after ASN submission and the ASN was not resubmitted
Chargeback quantity : Advance shipment notification quantity. The chargeback is applied once the shipment is received.
✓ How to prevent it
Collect — provide accurate Amazon reference numbers on your ASNs before trailer check-in
Prepaid — you and your carrier must provide the same identifier (PRO or BOL) on both the ASN and the appointment signal before trailer check-in
If the carrier modifies the PRO or BOL, resubmit the ASN with the most up-to-date value
3% of cost of goods sold (COGS) for the chargeback quantity
Internal note — not shown in productNA 与 EU 同为 3% COGS —— 相同不等于要并列写，页面上每个 tab 只出本区口径。 2026-09-09 六新市场实测（账本筛 node=G202168400）—— ① MX / BR / BE / TR 逐字继承 US / CA / IT / UK（equivalence.csv#G202168400/MX:US、/BR:CA、/BE:IT、/TR:UK，class=identical），四站公布的同样是 3% + 95% 两个百分比（F-MX-G202168400-115-1、F-BR-G202168400-111-1、F-BE-G202168400-98-1、F-TR-G202168400-98-1）—— 不带币种，没有 as printed 问题，直接继承本大区 STAT。② NL 无此子类型：NL / PL / SE 共用的那篇 PO on-time accuracy 全文检索 identifier 命中 0 次（快照 probe/pages/NL/G202168400.md），账本里 NL 该 node 无任何金额 / 百分比行，故按"该类型无发布页"措辞落地。③ 库内本单元只有 US 73,626 笔与 CA 1,098 笔，MX / BR / NL / BE / TR 均 0 笔（db/db-applicability.csv#A3）—— 0 笔不等于不收费；BE / TR 页面已公布费率，故照写。
4 Official exemptions
Chargebacks in a given week (Sunday–Saturday) are automatically waived if the previous 12-week average "missing or incorrect single shipment identifier" compliance is 95%; if you do not qualify for the automatic waiver, you can dispute individual chargebacks.
Internal note — not shown in product这是本单元唯一的官方豁免。CS PDF 另写的 "Amazon system error or carrier-side modification" 在 AVC 无出处，不得作为豁免呈现。EU（UK）Exception 表与 NA 措辞一致（95% 合规），仅 rate card 用 ≤5% defect rate 表述。
5 Documents required for dispute
ASN — Vendor Central screenshot or the XML / text copy of the EDI 856 transmission containing the PRO or BOL and the purchase order information
Carrier appointment screenshot showing the same PRO or BOL
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
Source of this page: On-time shipment chargebacks — Amazon Vendor Central: UK ↗ · BE ↗ · TR ↗
1 Definition
A missing or incorrect single shipment identifier defect is triggered when the submitted advance shipment notification does not have a single shipment identifier (PRO or BOL, or Amazon reference number), or has an incorrect identifier that does not map with any appointments.
Single shipment identifier : PRO or BOL for Prepaid; Amazon reference number for Collect.
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
ASN submitted without a PRO / BOL / Amazon reference number
The identifier provided does not match any appointment, so Amazon cannot link the ASN to a shipment
Carrier modified the PRO or BOL after ASN submission and the ASN was not resubmitted
Chargeback quantity : Advance shipment notification quantity. The chargeback is applied once the shipment is received.
✓ How to prevent it
Collect — provide accurate Amazon reference numbers on your ASNs before trailer check-in
Prepaid — you and your carrier must provide the same identifier (PRO or BOL) on both the ASN and the appointment signal before trailer check-in
If the carrier modifies the PRO or BOL, resubmit the ASN with the most up-to-date value
12-week rolling average ⓘAmazon's EU rate card words this waiver as "defect rate is equal to or less than 5% for trailing 12 calendar weeks". A 5% defect rate and 95% compliance are the same threshold — shown here as 95% so it reads the same across marketplaces.
3% of cost of goods sold (COGS) for the chargeback quantity
❌ No fee published — this chargeback type has no published section on the Dutch marketplace. The article Amazon publishes there covers only the not on time defect, so there is no rate to quote for a missing or invalid shipment identifier .
Internal note — not shown in productNA 与 EU 同为 3% COGS —— 相同不等于要并列写，页面上每个 tab 只出本区口径。 2026-09-09 六新市场实测（账本筛 node=G202168400）—— ① MX / BR / BE / TR 逐字继承 US / CA / IT / UK（equivalence.csv#G202168400/MX:US、/BR:CA、/BE:IT、/TR:UK，class=identical），四站公布的同样是 3% + 95% 两个百分比（F-MX-G202168400-115-1、F-BR-G202168400-111-1、F-BE-G202168400-98-1、F-TR-G202168400-98-1）—— 不带币种，没有 as printed 问题，直接继承本大区 STAT。② NL 无此子类型：NL / PL / SE 共用的那篇 PO on-time accuracy 全文检索 identifier 命中 0 次（快照 probe/pages/NL/G202168400.md），账本里 NL 该 node 无任何金额 / 百分比行，故按"该类型无发布页"措辞落地。③ 库内本单元只有 US 73,626 笔与 CA 1,098 笔，MX / BR / NL / BE / TR 均 0 笔（db/db-applicability.csv#A3）—— 0 笔不等于不收费；BE / TR 页面已公布费率，故照写。
4 Official exemptions
Chargebacks in a given week (Sunday–Saturday) are automatically waived if the previous 12-week average "missing or incorrect single shipment identifier" compliance is 95%; if you do not qualify for the automatic waiver, you can dispute individual chargebacks.
Internal note — not shown in product这是本单元唯一的官方豁免。CS PDF 另写的 "Amazon system error or carrier-side modification" 在 AVC 无出处，不得作为豁免呈现。EU（UK）Exception 表与 NA 措辞一致（95% 合规），仅 rate card 用 ≤5% defect rate 表述。
5 Documents required for dispute
ASN — Vendor Central screenshot or the XML / text copy of the EDI 856 transmission containing the PRO or BOL and the purchase order information
Carrier appointment screenshot showing the same PRO or BOL
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
