Chargebacks Analysis Report ▸ Direct Imports guide drawer　｜　← A4 · All types · B1 →
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Direct Imports
Manual disputeNA onlyNew type · no CS legacy
✕
On-time shipment · unit A5
North America
Europe — not applicable
Source of this page: Direct import — Amazon Vendor Central (US) ↗

1 Definition

You will receive a chargeback for Direct Import if your booking for your import shipment was late, or your Estimated Cargo Delivery Date was outside the expected ship window. These defects cause delay to the overall transit time which leads to delays for Amazon's customers.

Two root causes : Late Booking · Late Shipment

2 What triggers it & how to prevent it Final composition for this type

Direct Imports — a late booking to Amazon's origin service provider, or a delivery date outside the ship window Amazon action Vendor action 1 Root cause 1 · Late Booking — the booking never reached CDS in time Earliest Ship Date on the PO — Amazon Ocean · booking due ≥ 14 days before Ground · ≥ 7 days before Ocean · Ground Booking submitted with enough lead time Vendor submits to CDS — Amazon’s origin service provider Booking submitted too late Late Booking defect Earliest Ship Date Estimated Cargo Delivery Date — Vendor Air · ≥ 3 days Air Booking submitted with enough lead time ≥ 3 d before the Estimated Cargo Delivery Date Booking submitted too late Late Booking defect 2 Root cause 2 · Late Shipment — the delivery date entered in VMS falls outside the ship window Ship window — Amazon (Earliest to Latest Vendor Ship Date) Delivery date inside the window Vendor enters it in VMS — no defect Delivery date after the window Late Shipment defect Chargeback 3% of the cost of the product Vendor · a booking you start but do not submit inside the window still counts as late. · Amazon publishes no exemptions for this chargeback.
✕ What triggers it

Root cause 1 — Late Booking

You did not submit a booking to Amazon's origin service provider, Century Distribution Systems, Inc. (CDS), before the Earliest Ship Date on the PO by:
ModeLead time required
Ocean14 days before Earliest Ship Date
Ground7 days before Earliest Ship Date
Air3 days before the Estimated Cargo Delivery Date

Example : Earliest Ship Date 2025-08-20, Ocean booking submitted 2025-08-10 → fewer than 14 days → late booking.

⚠️ Starting a booking in time but failing to click Submit within the window still counts as late .

Internal note — not shown in product与 CS 资料的差异 —— CS 只写 Ocean 14 天 / Air 3 天。Ground 7 天为新增（校验报告 P2-6）。

Root cause 2 — Late Shipment

The Estimated Cargo Delivery Date entered into CDS's booking system (VMS) was not within the ship window designated on the PO.

Example : Earliest Vendor Ship Date 2015-09-02, Latest Vendor Ship Date 2015-09-16, ECDD entered as 2015-09-24 → outside the window.

Internal note — not shown in productECDD 的官方定义（内部参考，不进对外正文） —— 来源：Amazon《Import Transportation Vendor Manual》，Vendor Central Resource Center 公开 PDF，2021-12-01 版，由 US 帮助页 GLRXJQ24ELTKTQJF 挂出；已归档 knowledge-context/industry-knowledge/amazon-vendor-central/import-vendor-manuals/（2026-09-07 抓取）。AVC 页面 GDYN7RASLAKZCYET 本身从未定义 ECDD。
ECDD 是货到起运地的日期，不是到 Amazon FC 的日期，按货型分两种：CY（整箱）= 供应商的整箱柜交到出口港（port of exit）；CFS（拼箱）= 供应商的货交到 CFS 集货仓库。
ship window 两端与 ECDD 在同一条时间轴上，Incoterm 决定是「供应商送」还是「Amazon 提」：First Ship Date（= Earliest Vendor Ship Date）—— ECDD 须当日或之后；Last Ship Date（= Latest Vendor Ship Date）—— ECDD 须当日或之前；FOB / MPP 下两端指供应商把货送到装运港或起运地仓库，FCA / MFP 下指 Amazon 到供应商工厂上门提货。
Late Booking 的判定口径（手册 p.13）：判的是向 CDS 提交订舱的时间，与 CDS 是否已确认无关 —— 即使订舱仍在合规审批或例外审批中也必须按时提交。供应商「我提交了但没人确认」的申辩不成立；反之 VMS 的提交时间戳即为有效证据。
三条使用约束：① 天数一律以 现行 AVC 页为准 —— 手册是 2021-12-01 版，Late Booking 只写 Ocean 14 天 / Air 3 天，没有 Ground 7 天，手册只用于解释术语；② 只用 ECDD 一个叫法 —— 手册内部还混用 Cargo Delivery Date（p.7）/ Cargo Ready Date（Q10）/ Estimated Received Date（Q6）三个别名；③ Early Shipment 容差存疑 —— p.7 写 Cargo Delivery Date before POs First Ship Date，Q10 写 Cargo Ready Date greater than 7 days before POs First Ship Date，字段名与容差均不一致，需看真实 VMS 界面才能定，本单元暂不写 Early Shipment。
✓ How to prevent it
  • Submit the import booking to CDS before the Earliest Ship Date — 14 days (Ocean) / 7 days (Ground), or 3 days before ECDD (Air)
  • Click Submit to complete the booking — a started-but-unsubmitted booking still incurs the chargeback
  • Enter an Estimated Cargo Delivery Date inside the PO's ship window
  • Keep the PO's Earliest and Latest Vendor Ship Dates in view when booking
Designer note (internal)
Internal note — not shown in productA 时间轴型 · 三轴(Late Booking 按锚定日期拆两轴,Late Shipment 一轴)。
- 轴1(Late Booking · Ocean/Ground):锚定 Earliest Ship Date(蓝实线 x=790,Amazon 给的);间隔条 Ocean 14d / Ground 7d 终止于该线;✓ 在条左侧=前置期够,✕ 在条内=Late Booking defect
- 轴2(Late Booking · Air):锚定 Estimated Cargo Delivery Date(橙实线 x=1040,vendor 在 VMS 自填);间隔条 Air 3d 终止于该线;独立 ✓/✕,因为 Air 的截止日不由 ESD 推算
- 轴3(Late Shipment):Earliest ── Latest Vendor Ship Date 绿色窗口;ECDD 落窗口外 → 红✕
刻度约定:轴1、轴2 共用同一横向时间刻度(均自 x=100 起,26px = 1 天),因此同一 x 即同一天 —— ECDD 必须画在 ESD 右侧(ECDD 落在 ship window 内,window 起点即 ESD,故 ECDD ≥ ESD)。轴2 上以蓝色虚线重绘 ESD 作参照,使这一先后关系可读。切勿把两条锚定线对齐同一列,那等于宣称 ESD 与 ECDD 是同一天。
为何拆轴:ESD 与 ECDD 是两个不同锚点,同一轴上一个坐标点无法同时表达三种运输方式的合规/违规。
费率卡片:x=970 竖向通栏 y=66~426,覆盖全部三条轴 —— 3% 对两个 root cause 同价这件事由版面覆盖范围表达,不再写 "the same for both root causes" 之类文案。三条轴的箭头均止于 x=950 指向该卡片。
刻度:26px = 1 天(Ocean 364 / Ground 182 / Air 78),轴身 x=100~950;轴标签(Ocean · Ground / Air)右对齐于 x=90,不再占用 180px 左边距。

3 Chargeback fee

Penalty
3%
of the cost of the product
Exemptions
None
Amazon publishes no exemption for this chargeback

3% of the cost of the product — the same for both root causes

◻ Official exemptions — not displayed: Amazon publishes no exemption for this type
Internal note — not shown in productAVC GDYN7RASLAKZCYET 未公布任何豁免条款。CS PDF 的 "Bookings submitted on time but rescheduled by CDS or Amazon will not result in a late booking chargeback" 在 AVC 无出处 → 若保留须移入 7 下方 ⓘ Not published by Amazon。

5 Documents required for dispute

Late Booking :

  1. Screenshot of CDS's booking system (VMS) showing the confirmed PO's Earliest Vendor Ship Date
  2. Screenshot of VMS showing the submitted booking

Late Shipment :

  1. Screenshot of VMS showing the confirmed PO's Earliest and Latest Vendor Ship Dates
  2. Screenshot of VMS showing the Estimated Cargo Delivery Date
◻ Evidence examples — not displayed: no reference images available yet
Internal note — not shown in productCS 有旧 Import 类的原图（Problems With Transportation/），但对应的是已弃用的旧 chargeback 结构。是否复用需 CS 确认。
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