Source of this page: In full delivery chargebacks — Amazon Vendor Central: US ↗ · CA ↗ · MX ↗ · BR ↗
1 Definition
This chargeback occurs when you ship fewer units than were confirmed in your PO.
2 What triggers it & how to prevent it Final composition for this type
unshipped units5% COGS per unshipped unit
✕ What triggers it
Shipped/paid quantity is less than the confirmed quantity
Confirmed, ASN, and invoiced quantities do not match, and paid quantity < confirmed quantity
How it is calculated : Difference between confirmed and paid quantities.
✓ How to prevent it
Ship the exact quantity confirmed in your PO
Confirm quantities on the PO dashboard or via EDI; if using EDI 855, send confirmations before the ASN and confirm only what you intend to ship
Match quantities across all documents — PO, ASN, and invoice for the PO-ASIN
Review and confirm orders within 24 hours
Keep inventory counts accurate and send ASNs promptly
Designer note (internal)
B-type three-column bar chart: Ordered → Confirmed → Shipped/Invoiced. The gap between Confirmed and Shipped is bracketed in red as unshipped units, annotated 5% COGS per unshipped unit. A bottom strip shows the 12-week defect rate against the 5% waiver line.
3 Chargeback fee
Penalty
5%
of COGS per unshipped unit
Waived when
≤ 5%
12-week average "in full delivery" defect rate (week = Mon–Sun)
5% of cost of goods sold per unshipped unit
Internal note — not shown in productNA 与 EU 费率相同（US/CA/UK 源一致）。Internal note — not shown in product2026-09-09 六新市场实测（账本 temp/chargeback-analysis/market-expansion/ledger/fees-all.csv；矩阵 matrix.csv）—— 本单元费率是 COGS 百分比、不带任何币种，所以六个新市场既不需要 "as printed" 说明、也不存在换算问题，费率正文与 STAT: 行保持大区级、不按市场分叉。MX / BR 的 NA 页与 US / CA 版逐字相同（equivalence.csv#GY9BER6MPNCAXYRC/MX:US、.../BR:CA，class=identical），5% 原文一致（F-MX-GY9BER6MPNCAXYRC-10-1、F-BR-GY9BER6MPNCAXYRC-10-1）；BE / TR 的 EU 页与 IT / UK 版逐字相同（equivalence.csv#G4M6TY3HA6H8PH58/BE:IT、.../TR:UK），5% 原文一致（F-BE-G4M6TY3HA6H8PH58-10-1、F-TR-G4M6TY3HA6H8PH58-10-1）。两套 node 严格按大区分布 —— NA node GY9BER6MPNCAXYRC 在 DE / IT / FR / BE / TR 全 404（anchors.md 亦对 DE 做了锚点校验），EU node G4M6TY3HA6H8PH58 在 US / CA / MX / BR 全 404 —— References 已按市场补齐 node 对，避免新市场行的 [1] 静默回落到本大区第一个页面。库内数据：MX 5,232 笔（末次 2026-09-01）、BR 59+1,711 笔（2024-09-23）、BE 10,072+870 笔（2026-09-05）、NL 13,264+2,609 笔（2026-09-05）、TR 132 笔（2026-08-18）—— 见 db/db-applicability.csv#B1（数字为 EU-env + US-env）。Internal note — not shown in product⏳ 待 owner 裁定：NL / PL / SE 走的是第三份文章，不是 UK 版。这三站在 EU node G4M6TY3HA6H8PH58 上 404，却在 NA node GY9BER6MPNCAXYRC 上有页（各 3,932 字节，标题 Understand "In full delivery" chargebacks，三站彼此逐字相同：equivalence.csv#GY9BER6MPNCAXYRC/NL:PL、.../SE:PL，class=identical）。该文章是删节版：① 只讲 PO not filled 与 Down confirmed 两类，完全没有 PO overage（见 B2 的同类占位）；② 豁免措辞按类型分写（12-week average "not filled" rate / "down confirmed" rate），而不是本单元引用的合并口径 "in full delivery" defect rate。费率数字则完全一致（5% / 3% COGS：F-NL-GY9BER6MPNCAXYRC-17-1、F-PL-GY9BER6MPNCAXYRC-17-1、F-SE-GY9BER6MPNCAXYRC-17-1），故本次已把 NL（新市场、status=ok）的 node 对补进 References。需你裁定：(a) PL / SE 这两个既有市场要不要一并补 node 对 —— 同一页同一 node，但属既有市场的客户可见改动，我不擅自动；(b) 要不要在客户可见正文里点明这三站的豁免口径是按类型分写的。证据：快照 probe/pages/{NL,PL,SE}/GY9BER6MPNCAXYRC.md；登记 open-questions.md#B11。
4 Official exemptions
No chargeback for any given week (Monday to Sunday) if your 12-week average "in full delivery" defect rate is 5% or less.
Internal note — not shown in productNA 与 EU 相同。US/CA 原文措辞为 "We will waive this chargeback for any given week … when the previous 12-week average 'in full delivery' defect is 5% or less"；UK 原文即上述句式，语义一致。
5 Documents required for dispute
Provide evidence that you shipped the confirmed quantity :
PO confirmation — EDI 855 or PO dashboard download
ASN — EDI 856 or ASN data download
Invoice submitted for the PO-ASIN — EDI 810 or manual invoice copy
Internal note — not shown in productCS Excel 另列 "BOL/POD files"，AVC 未要求 → 若保留须标 ⓘ Not published by Amazon（校验报告已指出）。
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
Source of this page: In full delivery chargebacks — Amazon Vendor Central: UK ↗ · DE ↗ · IT ↗ · FR ↗ · NL ↗ · BE ↗ · TR ↗
1 Definition
This chargeback occurs when you ship fewer units than were confirmed in your PO.
2 What triggers it & how to prevent it Final composition for this type
unshipped units5% COGS per unshipped unit
✕ What triggers it
Shipped/paid quantity is less than the confirmed quantity
Confirmed, ASN, and invoiced quantities do not match, and paid quantity < confirmed quantity
How it is calculated : Difference between confirmed and paid quantities.
✓ How to prevent it
Ship the exact quantity confirmed in your PO
Confirm quantities on the PO dashboard or via EDI; if using EDI 855, send confirmations before the ASN and confirm only what you intend to ship
Match quantities across all documents — PO, ASN, and invoice for the PO-ASIN
Review and confirm orders within 24 hours
Keep inventory counts accurate and send ASNs promptly
Designer note (internal)
B-type three-column bar chart: Ordered → Confirmed → Shipped/Invoiced. The gap between Confirmed and Shipped is bracketed in red as unshipped units, annotated 5% COGS per unshipped unit. A bottom strip shows the 12-week defect rate against the 5% waiver line.
3 Chargeback fee
Penalty
5%
of COGS per unshipped unit
Waived when
≤ 5%
12-week average "in full delivery" defect rate (week = Mon–Sun)
5% of cost of goods sold per unshipped unit
Internal note — not shown in productNA 与 EU 费率相同（US/CA/UK 源一致）。Internal note — not shown in product2026-09-09 六新市场实测（账本 temp/chargeback-analysis/market-expansion/ledger/fees-all.csv；矩阵 matrix.csv）—— 本单元费率是 COGS 百分比、不带任何币种，所以六个新市场既不需要 "as printed" 说明、也不存在换算问题，费率正文与 STAT: 行保持大区级、不按市场分叉。MX / BR 的 NA 页与 US / CA 版逐字相同（equivalence.csv#GY9BER6MPNCAXYRC/MX:US、.../BR:CA，class=identical），5% 原文一致（F-MX-GY9BER6MPNCAXYRC-10-1、F-BR-GY9BER6MPNCAXYRC-10-1）；BE / TR 的 EU 页与 IT / UK 版逐字相同（equivalence.csv#G4M6TY3HA6H8PH58/BE:IT、.../TR:UK），5% 原文一致（F-BE-G4M6TY3HA6H8PH58-10-1、F-TR-G4M6TY3HA6H8PH58-10-1）。两套 node 严格按大区分布 —— NA node GY9BER6MPNCAXYRC 在 DE / IT / FR / BE / TR 全 404（anchors.md 亦对 DE 做了锚点校验），EU node G4M6TY3HA6H8PH58 在 US / CA / MX / BR 全 404 —— References 已按市场补齐 node 对，避免新市场行的 [1] 静默回落到本大区第一个页面。库内数据：MX 5,232 笔（末次 2026-09-01）、BR 59+1,711 笔（2024-09-23）、BE 10,072+870 笔（2026-09-05）、NL 13,264+2,609 笔（2026-09-05）、TR 132 笔（2026-08-18）—— 见 db/db-applicability.csv#B1（数字为 EU-env + US-env）。Internal note — not shown in product⏳ 待 owner 裁定：NL / PL / SE 走的是第三份文章，不是 UK 版。这三站在 EU node G4M6TY3HA6H8PH58 上 404，却在 NA node GY9BER6MPNCAXYRC 上有页（各 3,932 字节，标题 Understand "In full delivery" chargebacks，三站彼此逐字相同：equivalence.csv#GY9BER6MPNCAXYRC/NL:PL、.../SE:PL，class=identical）。该文章是删节版：① 只讲 PO not filled 与 Down confirmed 两类，完全没有 PO overage（见 B2 的同类占位）；② 豁免措辞按类型分写（12-week average "not filled" rate / "down confirmed" rate），而不是本单元引用的合并口径 "in full delivery" defect rate。费率数字则完全一致（5% / 3% COGS：F-NL-GY9BER6MPNCAXYRC-17-1、F-PL-GY9BER6MPNCAXYRC-17-1、F-SE-GY9BER6MPNCAXYRC-17-1），故本次已把 NL（新市场、status=ok）的 node 对补进 References。需你裁定：(a) PL / SE 这两个既有市场要不要一并补 node 对 —— 同一页同一 node，但属既有市场的客户可见改动，我不擅自动；(b) 要不要在客户可见正文里点明这三站的豁免口径是按类型分写的。证据：快照 probe/pages/{NL,PL,SE}/GY9BER6MPNCAXYRC.md；登记 open-questions.md#B11。
4 Official exemptions
No chargeback for any given week (Monday to Sunday) if your 12-week average "in full delivery" defect rate is 5% or less.
Internal note — not shown in productNA 与 EU 相同。US/CA 原文措辞为 "We will waive this chargeback for any given week … when the previous 12-week average 'in full delivery' defect is 5% or less"；UK 原文即上述句式，语义一致。
5 Documents required for dispute
Provide evidence that you shipped the confirmed quantity :
PO confirmation — EDI 855 or PO dashboard download
ASN — EDI 856 or ASN data download
Invoice submitted for the PO-ASIN — EDI 810 or manual invoice copy
Internal note — not shown in productCS Excel 另列 "BOL/POD files"，AVC 未要求 → 若保留须标 ⓘ Not published by Amazon（校验报告已指出）。
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
