This chargeback occurs when you ship fewer units than were confirmed in your PO.
2 What triggers it & how to prevent it Final composition for this type
unshipped units5% COGS per unshipped unit
✕ What triggers it
Shipped/paid quantity is less than the confirmed quantity
Confirmed, ASN, and invoiced quantities do not match, and paid quantity < confirmed quantity
How it is calculated : Difference between confirmed and paid quantities.
✓ How to prevent it
Ship the exact quantity confirmed in your PO
Confirm quantities on the PO dashboard or via EDI; if using EDI 855, send confirmations before the ASN and confirm only what you intend to ship
Match quantities across all documents — PO, ASN, and invoice for the PO-ASIN
Review and confirm orders within 24 hours
Keep inventory counts accurate and send ASNs promptly
Designer note (internal)
B-type three-column bar chart: Ordered → Confirmed → Shipped/Invoiced. The gap between Confirmed and Shipped is bracketed in red as unshipped units, annotated 5% COGS per unshipped unit. A bottom strip shows the 12-week defect rate against the 5% waiver line.
3 Chargeback fee
Penalty
5%
of COGS per unshipped unit
Waived when
≤ 5%
12-week average "in full delivery" defect rate (week = Mon–Sun)
5% of cost of goods sold per unshipped unit
Internal note — not shown in productNA 与 EU 费率相同（US/CA/UK 源一致）。
4 Official exemptions
No chargeback for any given week (Monday to Sunday) if your 12-week average "in full delivery" defect rate is 5% or less.
Internal note — not shown in productNA 与 EU 相同。US/CA 原文措辞为 "We will waive this chargeback for any given week … when the previous 12-week average 'in full delivery' defect is 5% or less"；UK 原文即上述句式，语义一致。
5 Documents required for dispute
Provide evidence that you shipped the confirmed quantity :
PO confirmation — EDI 855 or PO dashboard download
ASN — EDI 856 or ASN data download
Invoice submitted for the PO-ASIN — EDI 810 or manual invoice copy
Internal note — not shown in productCS Excel 另列 "BOL/POD files"，AVC 未要求 → 若保留须标 ⓘ Not published by Amazon（校验报告已指出）。
This chargeback occurs when you ship fewer units than were confirmed in your PO.
2 What triggers it & how to prevent it Final composition for this type
unshipped units5% COGS per unshipped unit
✕ What triggers it
Shipped/paid quantity is less than the confirmed quantity
Confirmed, ASN, and invoiced quantities do not match, and paid quantity < confirmed quantity
How it is calculated : Difference between confirmed and paid quantities.
✓ How to prevent it
Ship the exact quantity confirmed in your PO
Confirm quantities on the PO dashboard or via EDI; if using EDI 855, send confirmations before the ASN and confirm only what you intend to ship
Match quantities across all documents — PO, ASN, and invoice for the PO-ASIN
Review and confirm orders within 24 hours
Keep inventory counts accurate and send ASNs promptly
Designer note (internal)
B-type three-column bar chart: Ordered → Confirmed → Shipped/Invoiced. The gap between Confirmed and Shipped is bracketed in red as unshipped units, annotated 5% COGS per unshipped unit. A bottom strip shows the 12-week defect rate against the 5% waiver line.
3 Chargeback fee
Penalty
5%
of COGS per unshipped unit
Waived when
≤ 5%
12-week average "in full delivery" defect rate (week = Mon–Sun)
5% of cost of goods sold per unshipped unit
Internal note — not shown in productNA 与 EU 费率相同（US/CA/UK 源一致）。
4 Official exemptions
No chargeback for any given week (Monday to Sunday) if your 12-week average "in full delivery" defect rate is 5% or less.
Internal note — not shown in productNA 与 EU 相同。US/CA 原文措辞为 "We will waive this chargeback for any given week … when the previous 12-week average 'in full delivery' defect is 5% or less"；UK 原文即上述句式，语义一致。
5 Documents required for dispute
Provide evidence that you shipped the confirmed quantity :
PO confirmation — EDI 855 or PO dashboard download
ASN — EDI 856 or ASN data download
Invoice submitted for the PO-ASIN — EDI 810 or manual invoice copy
Internal note — not shown in productCS Excel 另列 "BOL/POD files"，AVC 未要求 → 若保留须标 ⓘ Not published by Amazon（校验报告已指出）。
6 Evidence examples
✓ Approved submission
✕ Denied submission
Effect page auto-generated from 03-per-type-content/ · content and page never drift apart · PIN-3468
