Source of this page: In full delivery chargebacks — Amazon Vendor Central: US ↗ · CA ↗ · MX ↗ · BR ↗
1 Definition
This chargeback occurs when you ship more units than Amazon originally ordered in the PO.
2 What triggers it & how to prevent it Final composition for this type
overage units100% COGS
✕ What triggers it
Paid quantity is greater than the submitted (ordered) quantity
Submitted, ASN, and invoiced quantities do not match, and paid quantity > submitted quantity
Shipping and invoicing without confirming the PO — since 2025-06-09 this is treated as 100% overage
How can Amazon pay more than it ordered? Amazon Accounts Payable pays the vendor invoice (EDI 810) first; this chargeback is how Amazon then recovers 100% of the cost for the units above the ordered quantity.
How it is calculated : Difference between submitted (ordered) and invoice-paid quantities.
✓ How to prevent it
Confirm and ship the quantity submitted in your PO
If using EDI 855, send confirmations before the ASN, confirming only what you intend to ship
Ensure ASN (EDI 856) quantities match exactly what you confirmed and will ship
Submit one accurate invoice per PO-ASIN (EDI 810 or Vendor Central) — duplicates cause payment delays and chargebacks
Never ship more than the submitted quantity
Returns continue to follow the negotiated vendor returns terms stated in the Vendor Terms and Conditions; Amazon may reach out to negotiate returns on overstock inventory on a case-by-case basis.
Designer note (internal)
B-type three-column bar chart: the Shipped bar rises above Ordered; the excess is marked in red as overage units, annotated 100% COGS.
show a red "No exemptions" prohibition badge in the waiver band.
3 Chargeback fee
Penalty
100%
of COGS on the chargeback quantity
Exemptions
None
100% compliance with ordered PO quantities required
100% of cost of goods sold for the chargeback quantity
Internal note — not shown in productNA 与 EU 费率相同（均为 3% COGS），因此示意图中两条 PO 轨道汇入同一个扣费 widget，不重复标两次费率。大区差异只在豁免条款，见 4。Internal note — not shown in product2026-09-09 六新市场实测 —— 100% COGS 在四个有页的新市场原文一致：MX / BR 的 NA 页（F-MX-GY9BER6MPNCAXYRC-10-3、F-BR-GY9BER6MPNCAXYRC-10-3，逐字复制 US / CA）、BE / TR 的 EU 页（F-BE-G4M6TY3HA6H8PH58-10-3、F-TR-G4M6TY3HA6H8PH58-10-3，逐字复制 IT / UK）。6 的 | Region | 表保持不动 —— 已逐字核对：MX / BR 页的 Overage 豁免列写的就是 No exceptions. Requires 100% compliance with ordered PO quantities.（与 NA 行一致），BE / TR 页写的就是 No chargeback for any given week (defined as Monday to Sunday) if your 12-week average "in full delivery" defect rate is 5% or less.（与 EU 行一致），新市场没有引入第三种豁免文本，因此无需按 T7 转成 | Market | 表。库内数据：MX 45 笔（末次 2026-08-01）、BE 88+1 笔（2026-09-04）、NL 113+1 笔（2026-09-04）、TR 3 笔（2026-08-12）；BR 库内一笔 Overage 都没有 —— 见 db/db-applicability.csv#B2。Internal note — not shown in product⏳ 待 owner 裁定：NL / PL / SE 的 AVC 文章里根本没有 PO overage 这一类。三站的 Understand "In full delivery" chargebacks（NA node GY9BER6MPNCAXYRC，详见 B1 的占位）只列 PO not filled 与 Down confirmed 两类，账本里这三站也确实只有 5% 与 3% 两个数字、没有 100%（F-NL-GY9BER6MPNCAXYRC-17-1/-17-2 等）。但库内这三站的 Overage 在真实出单：NL 113+1 笔、PL 111+1 笔、SE 87 笔，末次都到 2026-09-04（db/db-applicability.csv#B2）。因此：① 本单元的 References 故意没有补 NL 的 node 对 —— 把 Overage 的 [1] 指向一份不含 Overage 的文章是错误归因；② 绝不能因为"没公布"就写成 "not charged"。需你裁定这三站在客户侧怎么呈现（候选：EU tab 加一条大区限定说明，点明荷/波/瑞三站的 AVC 文章未收录本类型但仍会计费）。登记 open-questions.md#B12。
4 Official exemptions
⚠️ No exceptions — requires 100% compliance with ordered PO quantities.
Internal note — not shown in productNA 无豁免 / EU 享 12 周 ≤5% 豁免 —— 已按大区分别渲染：示意图底部豁免条与正文都只出本 tab 大区的条款，不再在同一页并列两个大区（用户评审 2026-09-07）。
5 Documents required for dispute
Same evidence set as PO Not Filled — AVC groups "PO not filled" and "PO overage" under one documentation requirement. Provide evidence showing that you shipped the confirmed quantity :
PO confirmation — EDI 855 or PO dashboard download
ASN — EDI 856 or ASN data download
Invoice for the PO-ASIN — EDI 810 or manual copy
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
Source of this page: In full delivery chargebacks — Amazon Vendor Central: UK ↗ · DE ↗ · IT ↗ · FR ↗ · BE ↗ · TR ↗
1 Definition
This chargeback occurs when you ship more units than Amazon originally ordered in the PO.
2 What triggers it & how to prevent it Final composition for this type
overage units100% COGS
✕ What triggers it
Paid quantity is greater than the submitted (ordered) quantity
Submitted, ASN, and invoiced quantities do not match, and paid quantity > submitted quantity
Shipping and invoicing without confirming the PO — since 2025-06-09 this is treated as 100% overage
How can Amazon pay more than it ordered? Amazon Accounts Payable pays the vendor invoice (EDI 810) first; this chargeback is how Amazon then recovers 100% of the cost for the units above the ordered quantity.
How it is calculated : Difference between submitted (ordered) and invoice-paid quantities.
✓ How to prevent it
Confirm and ship the quantity submitted in your PO
If using EDI 855, send confirmations before the ASN, confirming only what you intend to ship
Ensure ASN (EDI 856) quantities match exactly what you confirmed and will ship
Submit one accurate invoice per PO-ASIN (EDI 810 or Vendor Central) — duplicates cause payment delays and chargebacks
Never ship more than the submitted quantity
Returns continue to follow the negotiated vendor returns terms stated in the Vendor Terms and Conditions; Amazon may reach out to negotiate returns on overstock inventory on a case-by-case basis.
Designer note (internal)
B-type three-column bar chart: the Shipped bar rises above Ordered; the excess is marked in red as overage units, annotated 100% COGS.
show the 5% waiver line.
3 Chargeback fee≠ Differs from North America
Penalty
100%
of COGS on the chargeback quantity
Waived when
≤ 5%
12-week average "in full delivery" defect rate (week = Mon–Sun)
100% of cost of goods sold for the chargeback quantity
Internal note — not shown in productNA 与 EU 费率相同（均为 3% COGS），因此示意图中两条 PO 轨道汇入同一个扣费 widget，不重复标两次费率。大区差异只在豁免条款，见 4。Internal note — not shown in product2026-09-09 六新市场实测 —— 100% COGS 在四个有页的新市场原文一致：MX / BR 的 NA 页（F-MX-GY9BER6MPNCAXYRC-10-3、F-BR-GY9BER6MPNCAXYRC-10-3，逐字复制 US / CA）、BE / TR 的 EU 页（F-BE-G4M6TY3HA6H8PH58-10-3、F-TR-G4M6TY3HA6H8PH58-10-3，逐字复制 IT / UK）。6 的 | Region | 表保持不动 —— 已逐字核对：MX / BR 页的 Overage 豁免列写的就是 No exceptions. Requires 100% compliance with ordered PO quantities.（与 NA 行一致），BE / TR 页写的就是 No chargeback for any given week (defined as Monday to Sunday) if your 12-week average "in full delivery" defect rate is 5% or less.（与 EU 行一致），新市场没有引入第三种豁免文本，因此无需按 T7 转成 | Market | 表。库内数据：MX 45 笔（末次 2026-08-01）、BE 88+1 笔（2026-09-04）、NL 113+1 笔（2026-09-04）、TR 3 笔（2026-08-12）；BR 库内一笔 Overage 都没有 —— 见 db/db-applicability.csv#B2。Internal note — not shown in product⏳ 待 owner 裁定：NL / PL / SE 的 AVC 文章里根本没有 PO overage 这一类。三站的 Understand "In full delivery" chargebacks（NA node GY9BER6MPNCAXYRC，详见 B1 的占位）只列 PO not filled 与 Down confirmed 两类，账本里这三站也确实只有 5% 与 3% 两个数字、没有 100%（F-NL-GY9BER6MPNCAXYRC-17-1/-17-2 等）。但库内这三站的 Overage 在真实出单：NL 113+1 笔、PL 111+1 笔、SE 87 笔，末次都到 2026-09-04（db/db-applicability.csv#B2）。因此：① 本单元的 References 故意没有补 NL 的 node 对 —— 把 Overage 的 [1] 指向一份不含 Overage 的文章是错误归因；② 绝不能因为"没公布"就写成 "not charged"。需你裁定这三站在客户侧怎么呈现（候选：EU tab 加一条大区限定说明，点明荷/波/瑞三站的 AVC 文章未收录本类型但仍会计费）。登记 open-questions.md#B12。
4 Official exemptions≠ Differs from North America
✅ No chargeback for any given week (Monday to Sunday) if your 12-week average "in full delivery" defect rate is 5% or less.
Internal note — not shown in productNA 无豁免 / EU 享 12 周 ≤5% 豁免 —— 已按大区分别渲染：示意图底部豁免条与正文都只出本 tab 大区的条款，不再在同一页并列两个大区（用户评审 2026-09-07）。
5 Documents required for dispute
Same evidence set as PO Not Filled — AVC groups "PO not filled" and "PO overage" under one documentation requirement. Provide evidence showing that you shipped the confirmed quantity :
PO confirmation — EDI 855 or PO dashboard download
ASN — EDI 856 or ASN data download
Invoice for the PO-ASIN — EDI 810 or manual copy
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
