Chargebacks Analysis Report ▸ Prep - Set Creation guide drawer　｜　← E8 · All types · E10 →
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Prep - Set Creation
Manual dispute
✕
Product preparation · unit E9
North America
Europe

1 Definition

Products that contain two or more units (parts or quantity of the same product) must be packaged as a set before they arrive at an Amazon fulfillment center. Otherwise, you will receive a set creation chargeback. [1]

2 What triggers it & how to prevent it Final composition for this type

Set creation — a multi-unit product arrives as loose pieces instead of one sellable set, so the FC assembles it and bills youAmazon actionVendor action✓ Compliantmulti-unit setunit 1unit 2unit 3✕✕✕Sold as setone sellable unit✓ All parts packaged together✓ Set label applied✓ One barcode for the set ASINVendor action · bundle, label and seal before shippingWhat the policy requiresPackage all parts together in a bag,box or bubble wrapHeat-sealed shrink wrap is acceptedMeet the rules of the packaging chosenA "Sold as set" sticker or equivalentOne identifier for the set ASIN —cover the component barcodesEU · marketplace page not published✕ Defectloose componentsunit 1unit 2unit 3✕ arrive loose · three codes all scan · no set label✕ Parts not packaged together✕ No set label✕ Component codes left uncoveredAmazon action · creates the set at the FC, then bills per unitTwo or more units → one sellable setSingle scannable barcode for the setEU · marketplace page not published
✕ What triggers it
  • Multi-component or multi-pack products arrived not packaged together [1]
  • Set has no "Sold as set" label or equivalent [2]
  • Set carries more than one scannable barcode — component barcodes not covered [2]
  • Chosen packaging does not meet its own prep requirement (bagging / boxing / bubble wrap) [2]
✓ How to prevent it
  • Package all parts together in a bag, box, or bubble wrap; heat-sealed shrink wrap is acceptable [2]
  • Meet the requirements of whichever packaging type you choose [2]
  • Apply a "Sold as set" sticker or equivalent ("Ready to ship", "This is a set. Do not separate.") [2]
  • Show a single item identifier barcode for the set ASIN; cover component barcodes [2]
Designer note (internal)

E 型 · 🟢 多件裹成一体、贴 "Sold as set" 标、仅一个条码、组件条码被遮；🔴 组件散开红✕、多个条码同时可扫红✕、无套装标识。

3 Chargeback fee

US $1.75 per unit, $2.35 oversized · CA CAD 2.51 per unit, CAD 3.36 oversized

Internal note — not shown in productUK set creation 页面抓取为空，EU 走费率三级回退。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this type

5 Documents required for dispute

  1. Purchase order / shipping label [1]
  2. Photos showing the set packaged together with the "Sold as set" label applied and a single scannable barcode [1]

6 Evidence examples

✓ Approved submission
✓ Approved submission
✕ Denied submission
✕ Denied submission
7　References

[1] Set creation non-compliance — Amazon Vendor Central (US) ↗

[2] Set creation requirements — Amazon Vendor Central (US) ↗

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