Chargebacks Analysis Report ▸ Prep - Boxing guide drawer　｜　← E7 · All types · E9 →
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Prep - Boxing
Manual dispute
✕
Product preparation · unit E8
North America
Europe

1 Definition

If the original packaging does not sufficiently protect the product from damage during shipment, you must put the product in a new box to protect the product. [1]

2 What triggers it & how to prevent it Final composition for this type

Boxing — the original packaging cannot protect the unit, so the FC puts it in a new box and bills youAmazon actionVendor action✓ Compliantsix-sided cartonsealedbarcode outside✓ Six sides, holds under pressure✓ Contents secured, none exposed✓ Sealed with tape, glue or staplesVendor action · box and seal the unit before it shipsWhat the policy requiresSix-sided box that does not give wayunder pressure on any sideItem fully enclosed and secured insideSealed with tape, glue or staplesScannable identifier on the outsideReturning a unit to its own originalbox is not a boxing chargebackWeight rule below is NA policy✕ Defectcollapsing box✕ collapsesitem exposed →✕ no barcode on the outside✕ Original pack does not protect the item✕ Box not six-sided✕ Contents shift inside✕ Not sealed✕ Fails the drop testAmazon action · boxes the unit at the FC, then bills per unitNA · over 10 lb → double-wall corrugatedNA · three-foot drop test after boxingEU · box construction detail not published
✕ What triggers it
  • Original packaging does not protect the product, so Amazon had to box it [1]
  • Box is not six-sided or gives way under pressure [2]
  • Contents not secured inside; part of the item exposed [2]
  • Box not sealed with tape, glue, or staples [2]
  • Fragile item still fails the three-foot drop test after boxing [2]
  • Product over 10 lb not packed in a double-wall corrugated box [2]
  • No scannable item identifier on the outside of the box [2]
✓ How to prevent it
  • Use a six-sided box that does not collapse under pressure [2]
  • Fully enclose and secure the item — no exposed parts, no movement inside [2]
  • Seal with tape, glue, or staples [2]
  • Put a scannable item identifier (UPC / GTIN / ASIN) on the outside [2]
  • Products over 10 lb → double-wall corrugated box [2]
  • Re-run the three-foot drop test after boxing for fragile items [2]
Designer note (internal)

E 型 · 🟢 六面纸盒封合、外贴条码、标 ">10 lb → double-wall"、旁标 "3-ft drop test ✓"；🔴 盒体塌陷红✕、内容物窜动、无外部条码红✕。

3 Chargeback fee

See the family fee table above for the Boxing row.

Internal note — not shown in productUK 页面原文 £0.1.39 为 Amazon 错字，产品上显示 £1.39（见 PRD §7.1）。

If Amazon needs to return a product to its original box, that does not count as a boxing chargeback [1]

Internal note — not shown in product此为限定说明，非豁免条款 —— 放在费率/预防说明区，不要放进 Official exemptions。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this type

5 Documents required for dispute

  1. Purchase order / shipping label [1]
  2. Photos of the boxed item showing a visible barcode and adequate protection [1]

6 Evidence examples

✓ Approved submission
✓ Approved submission
✕ Denied submission
✕ Denied submission
7　References

[1] Boxing non-compliance — Amazon Vendor Central (US) ↗

[2] Boxing requirements — Amazon Vendor Central (US) ↗

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