A delivery will be rejected if it is not compliant with Amazon's delivery requirements or Amazon encountered problems during receipt of your delivery. If this happens, Amazon may refuse the delivery at your expense, which may also result in a chargeback.
Amazon requires deliveries to follow the standard operating procedures and safety requirements in the Vendor Manual — including using only acceptable pallets, providing vehicles that are safe to unload, and delivering the pallet count flagged in the carrier booking form.
2 What triggers it & how to prevent it Final composition for this type
Flat full layersNo broken palletsShrink wrappedSingle ≤ 1.7 mDouble ≤ 3 mHazmat → Hazmat FC
✕ What triggers it
Rejection scenarios listed on the AVC page :
Goods & packaging
Deliveries not free of damage — any imperfection compromising usability or appearance may be considered damaged and rejected
Broken or damaged pallets
Load not comprised of flat, full layers, creating unstable loads — particularly the top layer of the bottom pallet
Freight that has been tampered with, is inaccessible for unloading, or contains no delivery paperwork
Deliveries containing over half a pallet's worth of stock but not palletised
Hazmat & category routing
Hazmat products delivered to a non-Hazmat fulfilment centre — will be rejected or disposed of at the vendor's cost (Amazon's Hazmat facilities are clearly identified in the Vendor Manual)
Food products delivered to a non-food fulfilment centre
Spirits with alcoholic content above 69% (only spirits with alcoholic content up to 69% are accepted)
Health & safety
Pallets not shrink wrapped
Single-stacked pallets over 1.7 m in height
Double-stacked pallets over 3 m in height
Non-cooperative or abusive drivers who fail to comply with site health and safety regulations
Timing
Delivery not on time — on time means actual arrival within 30 minutes of the scheduled appointment. In case of an unforeseen event, the relevant FC's bookings team must be notified immediately; otherwise the delivery may be rejected. If notified, the delivery will be rescheduled subject to availability.
✓ How to prevent it
Follow the delivery requirements in the Vendor Manual
Use undamaged, acceptable pallets; ensure loads are flat, full layers and stable
Shrink wrap all pallets; keep single-stacked pallets under 1.7 m and double-stacked under 3 m
Palletise any delivery containing more than half a pallet of stock
Route Hazmat products only to designated Hazmat FCs, and food products only to food FCs
Ensure spirits do not exceed 69% alcohol content
Deliver within 30 minutes of the scheduled appointment; if an unforeseen event occurs, notify the FC bookings team immediately to get rescheduled instead of rejected
Ensure freight is accessible for unloading and delivery paperwork is included
Brief drivers on site health and safety compliance
Designer note (internal)
H2 checklist template (unique to this family): a truck docked at an FC unloading bay, surrounded by 5 groups of check badges, each with an icon + key thresholds:
Group
Icon
Key thresholds
Pallet & load
pallet
Flat full layers · No broken pallets · Shrink wrapped
Height
ruler
Single ≤ 1.7 m · Double ≤ 3 m
Routing
routing arrows
Hazmat → Hazmat FC · Food → Food FC · Spirits ≤ 69%
Timing
clock
Within 30 min of appointment
Access & paperwork
document
Accessible for unloading · Paperwork included
🟢 All checks pass → Accepted; 🔴 any non-compliance → Rejected at your expense — £425.
Bottom branch: Unforeseen event → notify FC bookings team immediately → Rescheduled (green — avoids the trigger).
❌ No fee published — this chargeback type has no published page on the Polish marketplace
SE
❌ No fee published — this chargeback type has no published page on the Swedish marketplace
Internal note — not shown in product2026-09-08 实测（新 cookie）：node G201570270 （H1）与 G201570280（H2）在 DE / IT / FR 三站皆存在，且三站正文字节数完全相同（1664 / 1484 chars），仅金额已本地化为 EUR 290（与 A2 / A5 那类"未本地化复制品"不同：那几页连货币符号都没改）。SE / PL 为 HTTP 404，无该类型页面。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this typeInternal note — not shown in productAVC G201570280 未公布豁免条款。但页面明确：若在不可预见事件发生时立即通知 FC bookings team，配送将被改期而非拒收 —— 这是避免触发的路径，写入 5 而非 6。
5 Documents required for dispute
A digital Proof of Delivery (POD) with an ISA ID or address (FC) and the arrival date. If the POD is not digital, it should also include the Amazon date stamp.
Internal note — not shown in product与 H1 类似，证据要求单一但门槛明确。前端建议把"数字 POD"与"非数字 POD 需加 Amazon 日期戳"做成二选一分支呈现。
Contact revenuerecovery@pacvue.com and our team will help you prepare and submit the dispute. View the full chargeback response flow →
◻ Evidence examples — not displayed: no reference images available yetInternal note — not shown in productCS 资料未覆盖本类型，无 Approved/Denied 示例。建议积累真实申诉后补图。
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