1 Definition
A No Show chargeback occurs when the carrier does not show up for the confirmed delivery slot and the vendor does not cancel the confirmed appointment in advance. [1]
2 What triggers it & how to prevent it Final composition for this type
Appointment booked in CARPAppointment confirmedConfirmed delivery slotNo Show — chargeback appliesNotified via CARPCancelled in advance
✕ What triggers it
- The carrier fails to arrive for a confirmed delivery slot, and [1]
- The appointment was not cancelled in advance by the vendor [1]
- Duplicate appointments created in CARP — the Carrier Appointment Request Portal, also known as Carrier Central, is Amazon's online portal where carriers book appointments to deliver pallets to a fulfilment centre [2] — these are also subject to chargebacks [1]
✓ How to prevent it
- Ensure your carrier keeps the scheduled appointment time [1]
- If the carrier cannot meet the timeline, have them inform Amazon via CARP [1]
- Align with your carrier when creating the appointment booking in CARP to avoid creating duplicate appointments — duplicates are themselves chargeable [1]
- Cancel a confirmed appointment in advance if the delivery will not happen [1]
Designer note (internal)
Timeline template A, variant: Appointment booked in CARP → Appointment confirmed → Confirmed delivery slot.
- 🔴 Main path: no vehicle arrives at the confirmed slot + appointment not cancelled in advance → red ✕
No Show — chargeback applies(the amount differs by marketplace; see the fee table) - 🟢 Branch 1: carrier informs Amazon via CARP in advance that it cannot meet the timeline → green ✓
Notified via CARP - 🟢 Branch 2: appointment cancelled in advance → green ✓
Cancelled in advance - 🔴 Branch 3: misalignment with the carrier creates duplicate bookings in CARP → red ✕
Duplicate appointment — also chargeable
Evidence card (bottom right): ISA number + FC address + Amazon date stamp (echoes 7).
3 Chargeback fee
| Market | Fee |
|---|---|
| UK | £425 per non-compliance [1]UK |
| DE | €290 per non-compliance [1]DE |
| IT | €290 per non-compliance [1]IT |
| FR | €290 per non-compliance [1]FR |
| ES | €290 per non-compliance [1]ES |
| NL | ❌ No fee published — Amazon publishes no "problems with delivery" chargeback help section at all on the Dutch marketplace, so there is no rate to quote. Amazon publishes no rate here, but this chargeback is raised against Dutch accounts — check your Vendor Central billing for the amount actually charged. |
| BE | EUR 290 per non-compliance [1]BE |
| PL | ❌ No fee published — this chargeback type has no published page on the Polish marketplace. Amazon publishes no rate here, but this chargeback is raised against Polish accounts — check your Vendor Central billing for the amount actually charged. |
| SE | ❌ No fee published — this chargeback type has no published page on the Swedish marketplace. Amazon publishes no rate here, but this chargeback is raised against Swedish accounts — check your Vendor Central billing for the amount actually charged. |
| TR | £425 per non-compliance, as printed [1]TR ⓘOn the Turkish marketplace Amazon publishes the United Kingdom page unchanged, so the amount appears in pounds sterling and no lira amount is published. Read it as printed and check your Vendor Central billing for the amount you are actually charged [1]TR. |
Internal note — not shown in product
2026-09-08 实测（新 cookie）：nodeG201570270 （H1）与 G201570280（H2）在 DE / IT / FR 三站皆存在，且三站正文字节数完全相同（1664 / 1484 chars），仅金额已本地化为 EUR 290（与 A2 / A5 那类"未本地化复制品"不同：那几页连货币符号都没改）。SE / PL 为 HTTP 404，无该类型页面。Internal note — not shown in product
2026-09-09 六新市场实测（账本temp/chargeback-analysis/market-expansion/ledger/fees-all.csv，筛 node=G201570270；矩阵 matrix.csv）—— 本单元 EU only，两个 H node 在 US / CA / MX / BR 全部 404，故不写 MX / BR 行，只处置 NL / BE / TR 三站。BE 有页：原文 The amount for this chargeback is EUR 290 per non-compliance.，与 IT 版逐字相同（equivalence.csv#G201570270/BE:IT，class=identical），且 BE 计费币种本就是 EUR，因此不加 "as printed" 说明（F-BE-G201570270-5-1）。TR 有页：原文 £425 per non-compliance，是 UK 页的逐字副本（equivalence.csv#G201570270/TR:UK，class=identical，其 notes 明确记 "page prints £, marketplace bills in TRY"），故加 , as printed 并另起一条 EU: 大区说明，不得换算成里拉（F-TR-G201570270-5-1）。NL 无页，且根因比"缺一个类型页"更彻底 —— 荷兰站整个 Chargebacks - Problems with delivery 板块索引 G201266760 本身就是 404（PL / SE 同样如此，三站一致），故 NL 行用"整个板块不存在"的措辞（PL / SE 两行属既有市场文案，本次未动，但根因相同，见 open-questions.md#B14）。库内数据：BE 26 笔（末次 2025-02-24）、NL 67+38 笔（2025-02-24）；TR 库内一笔 No Show 都没有，但 TR 页已公布 £425，故仍按"有页有金额"写，不得写成 "not charged"（db/db-applicability.csv#H1）。Internal note — not shown in product
NA 判定为不适用 —— owner 2026-09-14 裁定维持原状，理由：北美站找不到 No Show 的帮助文档（owner 独立检索确认）。AVC 证据：G201570270 于 2026-09-09 逐站探测，US / CA / MX / BR 四站全部 HTTP 404（market-expansion/matrix.csv）；监控表该 node 只有 10 条 EU 记录、无任何 NA 条目；快照树只有 UK / DE / IT / FR / ES / BE / TR 七份。库内北美两站另有存量数据，与本判定的张力及完整笔数见 PRD §10 第 1 条（该文档不随 mockup 站点发布）。H2 无此张力：rejected delivery 在北美四站库内均为 0 笔，与 AVC 404 一致。Internal note — not shown in product
References 既有缺陷已修（发现 2026-09-09）：[1] 原先只列 UK 与 DE 两个 node 对，而费率表早已有 IT / FR 行 —— 生成器 parse_refs 是按市场解析 node 对的，缺对的市场行 [1] 会静默回落到本大区第一个页面，即把 IT / FR 的 EUR 290 footnote 到 UK 页。本单元自己 2026-09-08 的内部备注已记录 DE / IT / FR 三站实测存在，只是 References 没跟上。现按 matrix.csv 的 status=ok 补齐 IT / FR / BE / TR 四个 node 对；NL / PL / SE 为 404，不补。H2 的 [1] 有同一缺陷（原先只列 UK），本次一并修复。Internal note — not shown in product
⏳ 待 owner 裁定：本族英文费率表把原文的EUR 290 写成了 €290。DE / IT / FR / BE 四站页面原文逐字都是 EUR 290（F-DE-G201570270-5-1、F-IT-...、F-FR-...、F-BE-...；中文镜像写的也是 EUR 290），英文表现有的 DE / IT / FR 三行却是 €290。按"原文照抄"的取值规则，本次新增的 BE 行写 EUR 290；既有三行属既有市场的客户可见文案，我不擅自改。请裁定统一方向：(a) DE / IT / FR 三行改回 EUR 290，还是 (b) BE 行改成 €290。另记一处 Amazon 自身的排版不一致：H1 页写 £425（无空格），H2 页 UK 与 TR 都写 £ 425（有空格） —— 账本两处都归一化成 £425，本次沿用账本形态。登记 open-questions.md#B14。◻ Official exemptions — not displayed: Amazon publishes no exemption for this type
Internal note — not shown in product
AVCG201570270 未公布任何豁免条款，本块不显示。5 Documents required for dispute
- The Amazon Delivery Record or the carrier Proof of Delivery (POD) for the goods delivered. Whichever you provide, it must be [1]:
- date-stamped by Amazon, and
- show both the FC address and the Inbound Shipment Appointment (ISA) number
Internal note — not shown in product
这是一条单项且高门槛的证据要求 —— Amazon 只接受带其自身日期戳、且同时含 FC 地址与 ISA 号的记录。前端建议把三个必备要素做成 checklist 呈现。Contact revenuerecovery@pacvue.com and our team will help you prepare and submit the dispute.
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
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