Chargebacks Analysis Report ▸ Prep - Shrinkwrap guide drawer | ← E11 · All types · F1 →
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Prep - Shrinkwrap
Manual disputeNA only
✕
Product preparation · unit E12
North America
Europe — not applicable

1 Definition

A shrinkwrap chargeback may occur when a product that requires shrink wrap was not shrinkwrapped or bagged, or was not properly shrinkwrapped or bagged. Products must be shrinkwrapped or bagged if they need to be protected from damage, dust or leakage, or if the product has multiple parts that need to be bundled together. [1]

2 What triggers it & how to prevent it Final composition for this type

Shrinkwrap — the film does not fully enclose the unit or hides the barcode, so the unit needs re-prep on arrivalAmazon actionVendor action✓ Compliantshrink filmproductfilm hugs the product, fully closed✓ Film within three inches of product✓ One layer, 75 gauge or thicker✓ Barcode scans through the filmVendor action · wrap and seal, then check the barcodeAmazon requirementsWrap multi-part items, plus anythingthat can break, leak or gather dustFilm must not protrude more thanthree inches past the productOne layer of 75 gauge or thicker filmLabel the film if the barcode willnot scan through itShrinkwrap Requirements · all NA markets✕ Defecttorn filmproduct✕✕ torn film · wrinkled barcode will not scan✕ Arrives unwrapped✕ Film over 3 in past product✕ Film thinner than 75 gauge✕ Barcode will not scan✕ Parts not held togetherAmazon action · re-preps the unit at the FC, then bills per unitChargeback page: CA / BR onlyRequirements page: US · CA · MX · BR$0.44 per unit — US and MX withdrawn
✕ What triggers it
  • A product that needs protection from damage, dust or leakage, or that has multiple parts to keep together, arrived not shrinkwrapped or bagged [1]
  • The film protrudes more than three inches past the product’s dimensions [2]
  • The film is thinner than 75 gauge [2]
  • The product barcode will not scan through the film and no barcode label was applied to the film [2]
✓ How to prevent it
  • Shrinkwrap or bag any product that can be damaged, leak or gather dust, or that has multiple parts to keep together — textiles and footwear, books with loose sheets, CDs and DVDs, activity kits, soft-cover books and journals [2]
  • Keep the film within three inches of the product’s dimensions [2]
  • Use one layer of 75 gauge or thicker shrinkwrap [2]
  • If the barcode will not scan through the film, apply a barcode label to the film [2]

Shrinkwrap is also an accepted substitute for bagging [2]

Internal note — not shown in product2026-09-20 更正 —— 旧备注写「Amazon 的 shrink wrap 要求散见于 Bagging / Set creation requirements,无独立规范页」,已被实测推翻:G201685490(Shrinkwrap Requirements)在 US / CA / MX / BR 四站全部存在,且给出三条可引用的硬性要求(膜超出商品尺寸 ≤ 3 英寸、单层 75 gauge 以上、条码透膜不可扫时需在膜上贴标)及适用品类清单。区块 2 / 2b / 5 已改写为按此源引用;原来的五条无源“经验型”建议(含“泡头/开口额外密封”“发货前质量检查”)已删除,图示底部的 Not published by Amazon / No official help page in any marketplace 三个胶囊也已一并替换。不要恢复。
Internal note — not shown in productBagging requirements(成人用品可用 shrink wrap 替代不透明袋)与 Set creation requirements(heat-sealed shrink wrap 可用于套装)仍不得作为本类型的规范页引用 —— 它们只是其他类型里提到 shrink wrap;本类型的规范页是 G201685490。
Designer note (internal)

E 型 · 🟢 收缩膜完整贴合、膜边不超出 3 英寸、条码透膜可扫;🔴 膜破损/未包全红✕、膜过薄红✕、条码起皱不可扫红✕。右侧说明卡按 Shrinkwrap Requirements 原文列三条硬性要求,底部胶囊标注两类页面各自的市场覆盖。

3 Chargeback fee

MarketRate
US⚠️ No longer published — Amazon has withdrawn this page from the United States marketplace
CA$0.44 per unit [1]CA
MX⚠️ No longer published — the Mexican marketplace mirrors the United States, where the page has been withdrawn
BR$0.44 per unit, as printed [1]BR

The only marketplaces still publishing this page are Canada and Brazil, and both state the amount as a bare $ without naming a currency. Read it as printed and check your Vendor Central billing [1]. Amazon has withdrawn the page from the United States, and Mexico mirrors the United States, so no amount is published for either marketplace — a withdrawn page is not the same as a chargeback that has stopped, so reconcile against your Vendor Central billing for anything actually charged.

Internal note — not shown in product2026-09-09 实测推翻了"无官方来源"的判定 —— 原备注写「$0.44 来源为 CS Excel,无任何 AVC 佐证」。实测:G201733630 在 CA 与 BR 都存在且明写 $0.44 per unit(两站页面归一化后逐字相同,equivalence.csv#G201733630/BR:CA),在 US / MX 以及全部 EU 站为 404。所以 CS Excel 那个数字是对的,只是当时没找到出处。免责标注(ⓘ Not published by Amazon)可以撤掉,00-scope-matrix.md §8 的「无任何 AVC 来源需标注免责 = 1(E12)」一行也应随之更新。账本行见 ledger/fees-all.csv(筛 node=G201733630)。
库内 prep - shrinkwrap 仅 BR 309 笔(末次 2026-09-05),NA 其余站与 EU 全部为 0 —— 与"只有 CA / BR 有页"吻合。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this type

5 Documents required for dispute

  1. PO label / shipping label — an image showing it clearly [1]
  2. Photos of the product showing it properly shrinkwrapped or bagged, with a scannable barcode, so that no extra prep was needed on arrival [1]

6 Evidence examples

✓ Approved submission
✓ Approved submission
✕ Denied submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.

View the full chargeback response flow →

7 References

[1] About Shrinkwrap Non-Compliance — Amazon Vendor Central: CA ↗ · BR ↗

[2] Shrinkwrap Requirements — Amazon Vendor Central: US ↗ · CA ↗ · MX ↗ · BR ↗

Effect page auto-generated from 03-per-type-content/ · content and page never drift apart · PIN-3468