Chargebacks Analysis Report ▸ Prep - Boxing guide drawer | ← E7 · All types · E9 →
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Prep - Boxing
Manual dispute
✕
Product preparation · unit E8
North America
Europe

1 Definition

If the original packaging does not sufficiently protect the product from damage during shipment, you must put the product in a new box to protect the product. [1]

2 What triggers it & how to prevent it Final composition for this type

Boxing — the original packaging cannot protect the unit, so the FC puts it in a new box and bills youAmazon actionVendor action✓ Compliantsix-sided cartonsealedbarcode outside✓ Six sides, holds under pressure✓ Contents secured, none exposed✓ Sealed with tape, glue or staplesVendor action · box and seal the unit before it shipsWhat the policy requiresSix-sided box that does not give wayunder pressure on any sideItem fully enclosed and secured insideSealed with tape, glue or staplesScannable identifier on the outsideReturning a unit to its own originalbox is not a boxing chargebackWeight rule below is NA policy✕ Defectcollapsing box✕ collapsesitem exposed →✕ no barcode on the outside✕ Original pack does not protect the item✕ Box not six-sided✕ Contents shift inside✕ Not sealed✕ Fails the drop testAmazon action · boxes the unit at the FC, then bills per unitover 10 lb → double-wall corrugatedthree-foot drop test after boxing
✕ What triggers it
  • Original packaging does not protect the product, so Amazon had to box it [1]
  • Box is not six-sided or gives way under pressure [2]
  • Contents not secured inside; part of the item exposed [2]
  • Box not sealed with tape, glue, or staples [2]
  • Fragile item still fails the three-foot drop test after boxing [2]
  • Product over 10 lb not packed in a double-wall corrugated box [2]
  • No scannable item identifier on the outside of the box [2]
✓ How to prevent it
  • Use a six-sided box that does not collapse under pressure [2]
  • Fully enclose and secure the item — no exposed parts, no movement inside [2]
  • Seal with tape, glue, or staples [2]
  • Put a scannable item identifier (UPC / GTIN / ASIN) on the outside [2]
  • Products over 10 lb → double-wall corrugated box [2]
  • Re-run the three-foot drop test after boxing for fragile items [2]
Designer note (internal)

E 型 · 🟢 六面纸盒封合、外贴条码、标 ">10 lb → double-wall"、旁标 "3-ft drop test ✓";🔴 盒体塌陷红✕、内容物窜动、无外部条码红✕。

3 Chargeback fee

MarketStandard sizeLarger size
US$2.11 per unit [1]US$3.00 per unit [1]US
CA3.02 CAD per unit [1]CA4.30 CAD per unit [1]CA
MX$2.11 per unit, as printed [1]MX ⓘOn the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged [1]MX.$3.00 per unit, as printed [1]MX
BR3.02 CAD per unit, as printed [1]BR ⓘOn the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged [1]BR.4.30 CAD per unit, as printed [1]BR
Internal note — not shown in productUK 页面原文 £0.1.39 为 Amazon 错字,产品上显示 £1.39(见 PRD §7.1)。TR 继承同一错字(UK 逐字副本),同样显示 £1.39。CA 与 BR 页面的第二档原文写作 $3.00s(Amazon 错字),显示 $3.00 / 4.30 CAD。
原文为"见族 E 费率总表 Boxing 行",但 family_fee_row() 按单元 ID 匹配首列、而族 E 总表首列是缺陷名,该指向从未生效 —— 本单元此前在产品上没有任何费率数字。已改为行内按市场表(与 E1 / E2 同形态)。
2026-09-09 六新市场实测(账本 market-expansion/ledger/fees-all.csv,筛 node=G201267080;快照 avc-snapshots/current/<MKT>/G201267080.md)—— MX 与 BR 的该页与 US / CA 版逐字相同(equivalence.csv#G201267080/MX:US、.../BR:CA),BE 与 IT 相同(€1.41 / €1.52),TR 与 UK 相同(含错字)。NL / PL / SE 该 node 为 404。库内 product preparation → prep - boxing:NA 合计 11,633 笔、EU 合计 57,714 笔,两区都在真实出单(db/db-applicability.csv#E8)。

If Amazon needs to return a product to its original box, that does not count as a boxing chargeback [1]

Internal note — not shown in product此为限定说明,非豁免条款 —— 放在费率/预防说明区,不要放进 Official exemptions。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this type

5 Documents required for dispute

  1. Purchase order / shipping label [1]
  2. Photos of the boxed item showing a visible barcode and adequate protection [1]

6 Evidence examples

✓ Approved submission
✓ Approved submission
✕ Denied submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.

View the full chargeback response flow →

7 References

[1] Boxing non-compliance — Amazon Vendor Central: US ↗ · CA ↗ · MX ↗ · BR ↗

[2] Boxing requirements — Amazon Vendor Central (US) ↗

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