Chargebacks Analysis Report ▸ No PO Label on Carton guide drawer　｜　← G1 · All types · G3 →
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No PO Label on Carton
Manual disputeNA only
✕
Receive Process · unit G2
North America
Europe — not applicable
Source of this page: About No PO Label on Carton — Amazon Vendor Central (US) ↗

1 Definition

A No PO label on carton chargeback means that you did not include the purchase order (PO) number on the shipping container.

2 What triggers it & how to prevent it Final composition for this type

No PO Label on Carton — a shipping container that arrives without the purchase order number on it Amazon action Vendor action NA only — Amazon does not publish this chargeback type for the EU Vendor — compliant carton label Defect · no PO number on the container Defect · unaccepted PO barcode PO 8XK4QT21 ASN / BOL reference ✓ PO number in barcode and in text ✓ ASN shipping labels carry all the PO information ✓ Meets the Vendor Manual carton label requirements Vendor — labels each carton before shipping ✕ No PO number The shipping container arrives without the PO number on it Amazon cannot receive it against the correct PO Amazon — records the defect at receive (400) 8XK4QT21 GS1-128, (400) prefix ✕ Not accepted Amazon does not accept GS1-128 (400) prefix symbology for PO identification Vendor — must not use this symbology Chargeback fee — Amazon (billing) · $10 per carton (package) Dispute evidence — images of a valid label on the carton showing it carried the PO information NA only — Amazon does not publish an EU equivalent for this chargeback type
✕ What triggers it
  • The shipping container arrives without the PO number on it
  • The PO barcode uses GS1-128 symbology with the (400) prefix, which Amazon does not accept for PO identification
✓ How to prevent it
  • Use ASN shipping labels — they contain all the PO information and are considered compliant
  • Comply with the carton label requirements in the Vendor Manual
  • Ensure the PO barcode does not use GS1-128 (400) prefix symbology
Designer note (internal)
Internal note — not shown in productG 纸箱型 · 箱体三视图。🟢 箱面贴 ASN shipping label，PO 号以条码 + 文字双形式呈现；🔴 箱面无 PO 标红✕；另一格标 GS1-128 (400) prefix 打红叉。

3 Chargeback fee

Penalty
$10
per carton (package)
Compliance required
100%
no automatic waiver

$10 per carton (package)

◻ Official exemptions — not displayed: Amazon publishes no exemption for this type

5 Documents required for dispute

  1. Images of a valid label on a carton showing the carton carried the PO information

6 Evidence examples

✓ Approved submission
✓ Approved submission
✕ Denied submission
✕ Denied submission
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