Receive Process · unit G2
North America
Europe — not applicable
1 Definition
A No PO label on carton chargeback means that you did not include the purchase order (PO) number on the shipping container.
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
- The shipping container arrives without the PO number on it
- The PO barcode uses GS1-128 symbology with the (400) prefix, which Amazon does not accept for PO identification
✓ How to prevent it
- Use ASN shipping labels — they contain all the PO information and are considered compliant
- Comply with the carton label requirements in the Vendor Manual
- Ensure the PO barcode does not use GS1-128 (400) prefix symbology
Designer note (internal)
Internal note — not shown in product
G 纸箱型 · 箱体三视图。🟢 箱面贴 ASN shipping label，PO 号以条码 + 文字双形式呈现；🔴 箱面无 PO 标红✕；另一格标GS1-128 (400) prefix 打红叉。3 Chargeback fee
Penalty
$10
per carton (package)
Compliance required
100%
no automatic waiver
$10 per carton (package)
On the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged .
Internal note — not shown in product
2026-09-09 六新市场实测（账本ledger/fees-all.csv，筛 node=G201266960）—— 本单元无费率表（只有一句标价 + STAT: 行），且四个 NA 市场的值完全一致（均为 $10 per carton），故不新建 | Market | 表，只按 E1 样式加一条 NA: 大区说明行；STAT: 行按作业指令 §5 保持大区级、不按市场分叉。MX 是 US 逐字副本、BR 是 CA 逐字副本（equivalence.csv#G201266960/MX:US、.../BR:CA，class=identical；BR 的 currency_mismatch=yes），两站页面均印 $10、未本地化为 MXN / BRL；行 id F-MX-G201266960-5-1、F-BR-G201266960-5-1（参照 F-US-G201266960-5-1、F-CA-G201266960-5-1）。EU 侧九个已抓取市场（UK / DE / IT / FR / NL / BE / PL / SE / TR）该 node 均 HTTP 404（matrix.csv），本单元仍为 NA only，EU 侧不新增任何行。References [1] 补上 CA / MX / BR 三个 node 对（三站 status=ok），否则 NA tab 下这三个市场的 [1] 会静默回落到 US 页。库内数据：db/db-applicability.csv#G2 只有 US 7 笔（末次 2020-11-08）与 CA 1 笔（2019-10-16），MX / BR 无 G2 记录 —— 不等于不收费。ES 不写行（且 EU 无此类型），见 open-questions.md#B1。⏳ 待 owner 裁定：CA 页该 node 的
localization_flag=copied-from-US、印的是 $10 而 CA 计费币种为 CAD —— 是否要给 CA 也加 "as printed"（本次只处置 6 个新市场，未动 CA 客户可见文案）（证据 ledger/fees-all.csv#F-CA-G201266960-5-1、open-questions.md#B11）◻ Official exemptions — not displayed: Amazon publishes no exemption for this type
5 Documents required for dispute
- Images of a valid label on a carton showing the carton carried the PO information
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
Effect page auto-generated from 03-per-type-content/ · content and page never drift apart · PIN-3468