An overweight carton chargeback occurs when you send a carton to an Amazon fulfillment center that contains more than one sellable unit and weighing over 50 lbs. [1]
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
A carton with multiple sellable units exceeds 50 lbs[1]
$25 per carton, as printed [1]MXⓘOn the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged [1]MX.
BR
$25 per carton, as printed [1]BRⓘOn the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged [1]BR.
Internal note — not shown in product2026-09-09 六新市场实测（账本 ledger/fees-all.csv，筛 NA node=G202039160 / EU node=G4THSRQJZB7V4VGZ）—— 原 | Region | 表的 EU 行虽未在行内枚举市场，但新市场 NL 的值与该行不一致（NL 页有该 node、正文写规则，却不印任何金额；equivalence.csv#G4THSRQJZB7V4VGZ/NL:PL，class=identical，currency_seen 为空），按 T7 必须转成 | Market | 表。转表后同时暴露出既有市场 PL 与 SE 也不印金额（两站 status=ok 但账本只有 kind=weight 行、无 amount 行），故按作业指令 §3「有页、无金额」措辞单列。BE 是 IT 逐字副本（equivalence.csv#G4THSRQJZB7V4VGZ/BE:IT，class=identical），两站同为 EUR，表格值 €1.25、正文另印 €1.25 / £1.05（行 id F-BE-G4THSRQJZB7V4VGZ-11-1、-61-1、-61-2），币种本就正确，不加说明。TR 是 UK 逐字副本（.../TR:UK，currency_mismatch=yes，印英镑与欧元、计费 TRY），故标 "as printed" 并加 EU: 说明行（行 id F-TR-G4THSRQJZB7V4VGZ-11-1、-61-1、-61-2）。MX 是 US 逐字副本、BR 是 CA 逐字副本（equivalence.csv#G202039160/MX:US、.../BR:CA，class=identical；BR 的 currency_mismatch=yes），均印 $25 per carton、未本地化（行 id F-MX-G202039160-5-1、F-BR-G202039160-5-1；参照 F-US-G202039160-5-1、F-CA-G202039160-5-1）。各市场行沿用该大区既有的费率写法（新市场页面与参照市场逐字相同，故复用参照市场的既有呈现即为原文照抄；账本 amount_as_written 见上列 row id）。库内数据：db/db-applicability.csv#G3 EU-env 下 BE 255 笔（末次 2026-07-18）、NL 364 笔（2026-08-07）、PL 352 笔（2026-08-07）、SE 401 笔（2026-08-07）—— 未公布费率不等于不收费；MX / BR / TR 无 G3 记录。ES 未能抓取，不写 ES 行，见 open-questions.md#B1。
4 Official exemptions
Cartons over the weight limit are permitted if they contain only one sellable unit, with proper warning labels affixed in a highly-visible location[1]
5 Documents required for dispute
A summary of carton contents with the weight of each individual item, proving the total carton weight is less than 50 lbs [1]
Proof that the carton contained one sellable unit[1]
Review the label number scanned by the parcel identifier (PID) under container_label to identify which carton was charged. If blank, the label was not scannable by the PID. The PID measures in grams (g) — convert before submitting [1]
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
An overweight carton occurs when you send a box to a fulfilment centre containing more than one sellable unit that weighs over 23 kg, unless the sellable unit itself is heavier than 23 kg. [1]
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
A box with multiple sellable units exceeds 23 kg[1]
Heavy carton without warning label — a carton weighing more than 15 kg but less than 23 kg was shipped without warning labels[1]
For heavier cartons, ship one sellable unit per carton with warning labels in a highly-visible location [1]
Apply heavy warning labels to all cartons over 15 kg — a large, coloured label (red "caution heavy") on four sides, without covering carton or pallet labels (SSCC / AMZNCC / GTIN) [1]
Apply warning labels even when cartons are palletised, since pallets are decanted at inbound receiving [1]
❌ No fee published — the Dutch page describes the rule but publishes no amount [1]NL. Amazon publishes no rate here, but this chargeback is raised against Dutch accounts — check your Vendor Central billing for the amount actually charged.
❌ No fee published — the Polish page describes the rule but publishes no amount [1]PL. Amazon publishes no rate here, but this chargeback is raised against Polish accounts — check your Vendor Central billing for the amount actually charged.
SE
❌ No fee published — the Swedish page describes the rule but publishes no amount [1]SE. Amazon publishes no rate here, but this chargeback is raised against Swedish accounts — check your Vendor Central billing for the amount actually charged.
TR
€1.25 / £1.05 per defective carton, as printed [1]TRⓘOn the Turkish marketplace Amazon publishes the United Kingdom page unchanged, so the amounts appear in pounds sterling and euros and no lira amount is published. Read them as printed and check your Vendor Central billing [1]TR.
Applies to hardlines, softlines, consumables (excluding Beer, Wines and Spirits), books and entertainment media; does not apply to Amazon Fresh, Advantage or Vendor Flex [1]
Internal note — not shown in product2026-09-09 六新市场实测（账本 ledger/fees-all.csv，筛 NA node=G202039160 / EU node=G4THSRQJZB7V4VGZ）—— 原 | Region | 表的 EU 行虽未在行内枚举市场，但新市场 NL 的值与该行不一致（NL 页有该 node、正文写规则，却不印任何金额；equivalence.csv#G4THSRQJZB7V4VGZ/NL:PL，class=identical，currency_seen 为空），按 T7 必须转成 | Market | 表。转表后同时暴露出既有市场 PL 与 SE 也不印金额（两站 status=ok 但账本只有 kind=weight 行、无 amount 行），故按作业指令 §3「有页、无金额」措辞单列。BE 是 IT 逐字副本（equivalence.csv#G4THSRQJZB7V4VGZ/BE:IT，class=identical），两站同为 EUR，表格值 €1.25、正文另印 €1.25 / £1.05（行 id F-BE-G4THSRQJZB7V4VGZ-11-1、-61-1、-61-2），币种本就正确，不加说明。TR 是 UK 逐字副本（.../TR:UK，currency_mismatch=yes，印英镑与欧元、计费 TRY），故标 "as printed" 并加 EU: 说明行（行 id F-TR-G4THSRQJZB7V4VGZ-11-1、-61-1、-61-2）。MX 是 US 逐字副本、BR 是 CA 逐字副本（equivalence.csv#G202039160/MX:US、.../BR:CA，class=identical；BR 的 currency_mismatch=yes），均印 $25 per carton、未本地化（行 id F-MX-G202039160-5-1、F-BR-G202039160-5-1；参照 F-US-G202039160-5-1、F-CA-G202039160-5-1）。各市场行沿用该大区既有的费率写法（新市场页面与参照市场逐字相同，故复用参照市场的既有呈现即为原文照抄；账本 amount_as_written 见上列 row id）。库内数据：db/db-applicability.csv#G3 EU-env 下 BE 255 笔（末次 2026-07-18）、NL 364 笔（2026-08-07）、PL 352 笔（2026-08-07）、SE 401 笔（2026-08-07）—— 未公布费率不等于不收费；MX / BR / TR 无 G3 记录。ES 未能抓取，不写 ES 行，见 open-questions.md#B1。
4 Official exemptions≠ Differs from North America
Cartons over the weight limit are permitted if they contain only one sellable unit, with proper warning labels affixed in a highly-visible location[1]
If the sellable unit itself weighs more than 23 kg, the carton is exempt [1]
Any single item over 31.5 kg should be routed automatically to a designated FC equipped for heavy items — ensure the ASIN weight is correct in the catalogue so this happens automatically [1]
5 Documents required for dispute≠ Differs from North America
A summary of box contents with each item's weight proving compliance — state the ASINs in the charged box[1]
Pictures of the box showing it contained just one unit and that a warning label was placed on four sides (only applicable if one ASIN was shipped in one box) [1]
Pictures of how the box is usually shipped — the inside with the ASINs, the outside showing box details (if applicable), and the box on a scale showing its weight [1]
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
