A carton exceeding the size limit is permitted if it contains only one sellable unit, with proper warning labels in a highly-visible location [1]
5 Documents required for dispute
A summary of carton contents, plus the dimensions of each individual item, proving all items could fit in a compliant carton [1]
Check container_label for the PID-scanned label number identifying the charged carton. The PID measures in millimeters (mm) — convert before submitting [1]
6 Evidence examples
✓ Approved submission
✕ Denied submission
1 Definition≠ Differs from North America
An oversized carton chargeback occurs when you send a carton to a fulfillment center with measurements greater than the requirements. [1][2]
Over 63.5 cm on any side (length, width or height), unless the sellable unit itself is larger than 63.5 cm [2]
2 What triggers it & how to prevent it Final composition for this type
Active in the Amazon stores for the UK, Germany, Italy and Spain, for hardlines, softlines, consumables (excluding Beer, Wine & Spirits), books and entertainment media; does not apply to Amazon Fresh, Advantage or Vendor Flex [2]
4 Official exemptions≠ Differs from North America
Exempt if the sellable unit itself is larger than 63.5 cm on any single dimension and is not collapsible[2]
A carton with an item over 63.5 cm on one dimension should be placed on a standard pallet — 1,000 × 1,200 mm (UK) or 800 × 1,200 mm (other EU countries) — unless the single-unit carton exceeds standard pallet dimensions [2]
5 Documents required for dispute≠ Differs from North America
High-resolution images of the charged box, or detailed photographs of the charged ASIN[2]
Image requirements — the entire box or ASIN must be fully visible with no cutouts; all dimensions (width, length and height) clearly measured and displayed; the units of measurement clearly visible (any standard unit is acceptable); both the starting and ending points of each measurement clearly shown [2]
