Chargebacks Analysis Report ▸ Oversized Carton guide drawer | ← G3 · All types · G5 →
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Oversized Carton
Manual dispute
✕
Receive Process · unit G4
North America
Europe

1 Definition

An oversized carton chargeback occurs when you send a carton to a fulfillment center with measurements greater than the requirements. [1]

Inbound Cross Dock (IXD) and Sortable: 36 in length, 25 in width, 25 in height; Traditional NonSort (TNS): 48 in length, 29 in width, 25 in height [1]

2 What triggers it & how to prevent it Final composition for this type

Oversized Carton — carton dimensions measured at receive against the regional side limits Amazon action Vendor action Amazon — measured at receive Vendor — exempt packing Limits and fee — Amazon (billing) width length height At least one side is over the limit 1 sellable unit dashed = carton size limit unit exceeds it → exempt ✓ One sellable unit only ✓ Warning labels in a highly visible location ✓ Palletise on the correct standard pallet Maximum carton dimensions Inbound Cross Dock and Sortable 36 × 25 × 25 in Traditional NonSort (TNS) 48 × 29 × 25 in over the limit on any side → $25 per box (package) A carton over the dimension limit on any side is charged per box — the sellable unit itself may still be exempt Keep item dimensions accurate in the catalogue so products route to a facility equipped to handle them
✕ What triggers it
  • The carton exceeds the dimension limits for the receiving facility type (IXD/Sortable vs TNS) [1]
✓ How to prevent it
  • Keep boxes within the maximum dimensions for the destination facility type [1]
  • If a box exceeds the limit on any side, ship one sellable unit per carton with warning labels [1]
Designer note (internal)
Internal note — not shown in productG 纸箱型 · 箱体带三维尺寸标注线。NA 版并列两组限值卡片(IXD/Sortable 36×25×25 in、TNS 48×29×25 in);EU 版单一限值 63.5 cm any side。
🟢 尺寸内;🔴 任一边超限红✕ + 费率标注;豁免格画"单件商品本身超限 + 警示标(NA)/ 不可折叠(EU)"。

3 Chargeback fee

MarketFee
US$25 per box (package) [1]US
CA$25 per box (package) [1]CA
MX$25 per box (package), as printed [1]MX ⓘOn the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged [1]MX.
BR$25 per box (package), as printed [1]BR ⓘOn the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged [1]BR.
Internal note — not shown in product2026-09-09 六新市场实测(账本 ledger/fees-all.csv,筛 NA node=G202039180 / EU node=G4THSRQJZB7V4VGZ,与 G3 同一 EU 页)—— 与 G3 同因转表:新市场 NL 的值与原 EU 行不一致(有页、写规则、不印金额),按 T7 转成 | Market | 表;转表后既有市场 PL / SE 同为无金额,一并按「有页、无金额」措辞单列。BE(IT 逐字副本,同为 EUR,表格值 €2.73、正文另印 €2.73 / £2.30,行 id F-BE-G4THSRQJZB7V4VGZ-12-1、-70-1、-70-2)不加说明;TR(UK 逐字副本,印英镑与欧元、计费 TRY,行 id F-TR-G4THSRQJZB7V4VGZ-12-1、-70-1、-70-2)标 "as printed" 并加 EU: 说明行。MX / BR 为 US / CA 逐字副本,均印 $25 per box(行 id F-MX-G202039180-8-1、F-BR-G202039180-8-1;参照 F-US-G202039180-8-1、F-CA-G202039180-8-1),标 "as printed" + NA: 说明行。Amazon 自己那句适用市场声明(UK, Germany, Italy and Spain)按指令原样保留、一字未改 —— 它是 Amazon 的措辞、不是我方抓到西班牙页的证据(ES 未能抓取,见 open-questions.md#B1,故全文不加 ES 行)。§1 的 | Region | Dimension limit | 表未动:六个新市场的尺寸限值与本大区完全一致(MX / BR 沿用英制两档、NL / BE / TR 页均写 63.5 cm on any side),且该行未枚举市场,按 T7 属「保持原样」。库内数据:db/db-applicability.csv#G4 EU-env 下 BE 2,519 笔(末次 2026-08-14)、NL 2,822 笔(2026-08-14)、PL 2,842 笔(2026-08-14)、SE 3,039 笔(2026-03-12);MX / BR / TR 无 G4 记录 —— 不等于不收费。
⏳ 待 owner 裁定:Amazon 自己的适用市场句只写 "UK, Germany, Italy and Spain",但同一页在 FR / NL / BE / PL / SE / TR 站均有发布,且库内 BE 2,519 笔、NL 2,822 笔、PL 2,842 笔、SE 3,039 笔确实在出单 —— 转成 | Market | 表后,「有费率的 BE 行」与「声明里不含 BE」这对矛盾会直接呈现在客户面前。是否要在费率表下补一句限定说明(例如「Amazon 的适用市场声明与实际出单市场不一致,以对账明细为准」)?本次未擅自改动客户可见正文(证据 db/db-applicability.csv#G4、avc-snapshots 各站 G4THSRQJZB7V4VGZ、open-questions.md#B12)

4 Official exemptions

  • A carton exceeding the size limit is permitted if it contains only one sellable unit, with proper warning labels in a highly-visible location [1]

5 Documents required for dispute

  • A summary of carton contents, plus the dimensions of each individual item, proving all items could fit in a compliant carton [1]
  • Check container_label for the PID-scanned label number identifying the charged carton. The PID measures in millimeters (mm) — convert before submitting [1]

6 Evidence examples

✓ Approved submission
✓ Approved submission
✕ Denied submission
✕ Denied submission
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7 References

[1] Oversized cartons — Amazon Vendor Central: US ↗ · CA ↗ · MX ↗ · BR ↗

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