A carton content accuracy chargeback means that the products or the product quantities in a box Amazon received does not match exactly the information in the Advance Shipment Notification (ASN). [1]
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
Defect
Meaning
Counting example
Shortage / missing ASINs
At least one unit of an item is expected in the box per the ASN, but fewer units than expected are present on arrival [1]
An item not on the ASN is present in the container [1]
ASN says 10 of item A; box has 10 A + 4 of item B → discrepancy 4 [1]. If only the 4 unexpected units arrive and none of the 10 expected, 10 + 4 = 14[1]
Inner/master pack labeling creates a mislabeling issue [1]
ASN says 10 units; box has five 2-unit case packs → counted as 10 missing units, $1.67 × 10 = $16.70. When an item-level barcode visible on a case pack or master pack is not the expected sellable unit, all units in the box are counted [1]
If a defect occurs across multiple boxes, the number of defects is multiplied by the number of boxes to arrive at the final chargeback amount. [1]
✓ How to prevent it
Provide accurate ASN information for each shipment; ship no unexpected products [1]
Ensure barcodes on each unit map to the correct ASIN in the catalog [1]
If sending case packs (inner boxes): make sure case packs are not transparent, and the item-level barcode is visible only on the sellable items[1]
Do not place item barcode labels on top of the case pack — the inner-pack barcode gets scanned instead of the sellable units, causing a discrepancy between received and stowed units [1]
Designer note (internal)Internal note — not shown in productG 纸箱型 · 对账图。左 ASN（表格：ASIN + qty），右 Received carton（实物剖面）。中间连线： - 🔴 少件 → Shortage - 🔴 出现 ASN 上没有的商品 → UIO - 🔴 同款多出 → UQO - 🔴 case pack 上贴了商品级条码 → Case pack defect（画一个内盒条码被扫的错误路径，标 整箱计费，NA only） 费率标注按大区切换。
$1.67 per unit [1]MXⓘOn the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged [1]MX.
BR
$1.67 per unit [1]BRⓘOn the Mexican and Brazilian marketplaces Amazon publishes the United States and Canadian pages unchanged, so the amounts appear in US and Canadian dollars and no peso or real amount is published. Read them as printed and check your Vendor Central billing for the amount you are actually charged [1]BR.
Internal note — not shown in product2026-09-09 六新市场实测（账本 ledger/fees-all.csv，筛 NA node=G202133300 / EU node=GSFTVQSDU4W7N6UT）—— 新市场 NL 的值与原 EU 行不一致（NL 页有该 node、逐条写了 UIO / UQO / Shortage 三类缺陷，却不印任何金额；equivalence.csv#GSFTVQSDU4W7N6UT/NL:PL，class=identical，currency_seen 为空），按 T7 转成 | Market | 表；转表后既有市场 PL / SE 同为无金额，一并按「有页、无金额」措辞单列。BE 是 IT 逐字副本（equivalence.csv#GSFTVQSDU4W7N6UT/BE:IT，class=identical，同为 EUR），行 id F-BE-GSFTVQSDU4W7N6UT-7-1/-7-2/-7-3（单币句 €0.22, €0.30, €0.75）与 -44-1..-44-6（双币句 €0.22/£0.19、€0.30/£0.26、€0.75/£0.64）—— 币种本就正确，不加说明。TR 是 UK 逐字副本（.../TR:UK，currency_mismatch=yes，印英镑与欧元、计费 TRY），行 id F-TR-GSFTVQSDU4W7N6UT-7-1/-7-2/-7-3 与 -44-1..-44-6，故三个缺陷列均标 "as printed" 并加 EU: 说明行。MX / BR 为 US / CA 逐字副本，均印 $1.67 per unit（含 case pack 示例的 $16.70），行 id F-MX-G202133300-5-1、F-BR-G202133300-5-1；参照 F-US-G202133300-5-1、F-CA-G202133300-5-1。2026-09-14 owner 裁定：北美页只公布一句总费率（The fee for a carton content accuracy chargeback is $1.67 per unit.，US/CA/MX/BR G202133300:8），四列是本指南自拆的，故 NA 段收成 2 列 4 行小表；欧洲页确有三档（£0.19 UIO / £0.26 UQO / £0.64 shortage，GSFTVQSDU4W7N6UT:10），列保持不变。MX/BR 单元格的 “as printed” 一并去掉 —— 四个北美市场都只印裸 $、无货币代码，逐字副本关系已由表下 NA: 说明行讲清，格内重复反而增加信息负担。注：账本里 £0.19, / €0.22, 两条 amount_as_written 带句末逗号（抽取产物，amazon_typo 为空），同值的 -44-* 行无逗号，正文按无逗号形式落地。Amazon 自己那句适用市场声明（UK, Germany, France, Italy and Spain）原样保留、一字未改；ES 未能抓取，不写 ES 行，见 open-questions.md#B1。库内数据：db/db-applicability.csv#G5 EU-env 下 BE 2,824 笔（末次 2025-09-21）、NL 5,725 笔（2025-09-21）、PL 2,479 笔（2025-09-21）、SE 5,138 笔（2025-09-20）；MX / BR / TR 无 G5 记录 —— 未公布费率不等于不收费。 ⏳ 待 owner 裁定：Amazon 的适用市场句写 「UK, Germany, France, Italy and Spain」，但同一页在 NL / BE / PL / SE / TR 站均有发布，且库内 BE 2,824 笔、NL 5,725 笔、PL 2,479 笔、SE 5,138 笔在出单 —— 转成 | Market | 表后这对矛盾会直接呈现给客户（BE 行有费率、声明里却没有 BE）。是否要补一句限定说明？本次未擅自改动客户可见正文（证据 db/db-applicability.csv#G5、open-questions.md#B12）Internal note — not shown in product校验报告 P4-6 悬案已解决 —— CS 的 €0.22 / €0.30 / €0.75 出处即 UK 页（€/£ 双币标注），数字正确。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this typeInternal note — not shown in productAVC 未公布豁免（EU 页面的适用市场/品类限定属适用范围，写在 4 而非 6）。
5 Documents required for dispute
For item labels on case packs / master packs — images showing a face-open box, the inner packs, and the individual sellable units of the ASIN, showing how items are packed inside the box. All barcodes must be clearly visible.[1]
For wrong items received compared with the ASN — a clear image of the item barcode for the missing item[1]
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
A carton content accuracy chargeback means that the products or the product quantities in a box Amazon received does not match exactly the information in the Advance Shipment Notification (ASN). [1]
2 What triggers it & how to prevent it Final composition for this type
✕ What triggers it
Defect
Meaning
Counting example
Shortage / missing ASINs
At least one unit of an item is expected in the box per the ASN, but fewer units than expected are present on arrival [1]
Only three defect classes are published — UIO, UQO and Shortage; case pack defect is not listed[1]
✓ How to prevent it
Provide accurate ASN information for each shipment; ship no unexpected products [1]
Ensure barcodes on each unit map to the correct ASIN in the catalog [1]
If sending case packs (inner boxes): make sure case packs are not transparent, and the item-level barcode is visible only on the sellable items[1]
Do not place item barcode labels on top of the case pack — the inner-pack barcode gets scanned instead of the sellable units, causing a discrepancy between received and stowed units [1]
Stick printed box labels on the correct boxes so each label matches the physical contents, the ASN, and the final recorded data in Vendor Central [1]
For cartons with multiple units, set the catalogue attributes item per inner pack (IPIP) and item per master pack (IPMP) correctly; do not label a mono-ASIN outer carton with the single-unit EAN — use an SSCC/AMZNCC label, or a carton-level EAN/GTIN that differs from the unit EAN [1]
Designer note (internal)Internal note — not shown in productG 纸箱型 · 对账图。左 ASN（表格：ASIN + qty），右 Received carton（实物剖面）。中间连线： - 🔴 少件 → Shortage - 🔴 出现 ASN 上没有的商品 → UIO - 🔴 同款多出 → UQO - 🔴 case pack 上贴了商品级条码 → Case pack defect（画一个内盒条码被扫的错误路径，标 整箱计费，NA only） 费率标注按大区切换。
❌ No fee published — the Dutch page describes the rule but publishes no amount [1]NL. Amazon publishes no rate here, but this chargeback is raised against Dutch accounts — check your Vendor Central billing for the amount actually charged.
❌ No fee published — the Polish page describes the rule but publishes no amount [1]PL. Amazon publishes no rate here, but this chargeback is raised against Polish accounts — check your Vendor Central billing for the amount actually charged.
—
—
SE
❌ No fee published — the Swedish page describes the rule but publishes no amount [1]SE. Amazon publishes no rate here, but this chargeback is raised against Swedish accounts — check your Vendor Central billing for the amount actually charged.
—
—
TR
€0.75 / £0.64 per unit, as printed [1]TRⓘOn the Turkish marketplace Amazon publishes the United Kingdom page unchanged, so the amounts appear in pounds sterling and euros and no lira amount is published. Read them as printed and check your Vendor Central billing [1]TR.
Active in the Amazon stores for the UK, Germany, France, Italy and Spain[1]
Categories — Hardlines, Softlines, Consumables (excluding Beer, Wine & Spirits), Books, Entertainment Media; does not apply to Amazon Fresh, Advantage, Direct Fulfilment or Vendor Flex [1]
Internal note — not shown in product2026-09-09 六新市场实测（账本 ledger/fees-all.csv，筛 NA node=G202133300 / EU node=GSFTVQSDU4W7N6UT）—— 新市场 NL 的值与原 EU 行不一致（NL 页有该 node、逐条写了 UIO / UQO / Shortage 三类缺陷，却不印任何金额；equivalence.csv#GSFTVQSDU4W7N6UT/NL:PL，class=identical，currency_seen 为空），按 T7 转成 | Market | 表；转表后既有市场 PL / SE 同为无金额，一并按「有页、无金额」措辞单列。BE 是 IT 逐字副本（equivalence.csv#GSFTVQSDU4W7N6UT/BE:IT，class=identical，同为 EUR），行 id F-BE-GSFTVQSDU4W7N6UT-7-1/-7-2/-7-3（单币句 €0.22, €0.30, €0.75）与 -44-1..-44-6（双币句 €0.22/£0.19、€0.30/£0.26、€0.75/£0.64）—— 币种本就正确，不加说明。TR 是 UK 逐字副本（.../TR:UK，currency_mismatch=yes，印英镑与欧元、计费 TRY），行 id F-TR-GSFTVQSDU4W7N6UT-7-1/-7-2/-7-3 与 -44-1..-44-6，故三个缺陷列均标 "as printed" 并加 EU: 说明行。MX / BR 为 US / CA 逐字副本，均印 $1.67 per unit（含 case pack 示例的 $16.70），行 id F-MX-G202133300-5-1、F-BR-G202133300-5-1；参照 F-US-G202133300-5-1、F-CA-G202133300-5-1。2026-09-14 owner 裁定：北美页只公布一句总费率（The fee for a carton content accuracy chargeback is $1.67 per unit.，US/CA/MX/BR G202133300:8），四列是本指南自拆的，故 NA 段收成 2 列 4 行小表；欧洲页确有三档（£0.19 UIO / £0.26 UQO / £0.64 shortage，GSFTVQSDU4W7N6UT:10），列保持不变。MX/BR 单元格的 “as printed” 一并去掉 —— 四个北美市场都只印裸 $、无货币代码，逐字副本关系已由表下 NA: 说明行讲清，格内重复反而增加信息负担。注：账本里 £0.19, / €0.22, 两条 amount_as_written 带句末逗号（抽取产物，amazon_typo 为空），同值的 -44-* 行无逗号，正文按无逗号形式落地。Amazon 自己那句适用市场声明（UK, Germany, France, Italy and Spain）原样保留、一字未改；ES 未能抓取，不写 ES 行，见 open-questions.md#B1。库内数据：db/db-applicability.csv#G5 EU-env 下 BE 2,824 笔（末次 2025-09-21）、NL 5,725 笔（2025-09-21）、PL 2,479 笔（2025-09-21）、SE 5,138 笔（2025-09-20）；MX / BR / TR 无 G5 记录 —— 未公布费率不等于不收费。 ⏳ 待 owner 裁定：Amazon 的适用市场句写 「UK, Germany, France, Italy and Spain」，但同一页在 NL / BE / PL / SE / TR 站均有发布，且库内 BE 2,824 笔、NL 5,725 笔、PL 2,479 笔、SE 5,138 笔在出单 —— 转成 | Market | 表后这对矛盾会直接呈现给客户（BE 行有费率、声明里却没有 BE）。是否要补一句限定说明？本次未擅自改动客户可见正文（证据 db/db-applicability.csv#G5、open-questions.md#B12）Internal note — not shown in product校验报告 P4-6 悬案已解决 —— CS 的 €0.22 / €0.30 / €0.75 出处即 UK 页（€/£ 双币标注），数字正确。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this typeInternal note — not shown in productAVC 未公布豁免（EU 页面的适用市场/品类限定属适用范围，写在 4 而非 6）。
5 Documents required for dispute≠ Differs from North America
For wrong items received compared with the ASN — a clear image of the item barcode for the missing item[1]
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
