A chargeback for a label compliance defect occurs when pallets or boxes in your non-palletized shipments have a label issue that prevents Amazon from receiving the shipment accurately or automatically. [1][2]
2 What triggers it & how to prevent it Final composition for this type
There are no content labels, or the labels cannot be scanned by Amazon's system [1][2]
Multiple scannable labels present on pallet or box
More than one label of the same type on the same box or pallet [1][2]
Reused scannable labels within 12 months
SSCC labels previously used on another PO in the past 12 months[1][2]
Multiple SSCC/AMZNCC labels or multiple GTINs on a single box constitute a valid defect; however, a single SSCC label accompanied by one GTIN label on the same box is accepted and is not a defect [1]
✓ How to prevent it
Add one content label to each box — SSCC, AMZNCC, 2D-BPS, or GTIN[1]
A GTIN on a box requires the box to be physically on a pallet labeled with a valid SSCC or AMZNCC[1]
GTIN labels must be on the Amazon GTIN Gold List — the database mapping outer carton barcodes to the items, quantities, ASINs and vendor codes inside [1]
Each label must carry a 20-digit number (GS1-128 standard SSCC or AMZNCC) in both text and barcode[1][2]
Include all purchase order numbers in text and barcode; an ASN or BOL number in text and barcode is preferred but not mandatory[1]
Do not reuse SSCC labels on another PO within 12 months [1][2]
Use the same box-level identifier in the EDI ASN as on the physical label [1][2]
Above 95% → 2% PCOG; 70–95% → 4% PCOG; below 70% → 6% PCOG (same tiers for all three sub-defects) [1]
The rate is calculated on your 12-week defect rate and applies to the total cost of all defective products in the shipment — a one-product shipment pays the percentage of that product's cost; a five-product shipment pays the percentage of the combined cost of all five [1]
Internal note — not shown in product2026-09-08 实测已证实：DE / IT / FR 三站 GRWSA8S934RXN6UX 的 Label compliance 三个子缺陷皆为 0.14 EUR，UK 为 GBP 0.12。旧待办 #2 已结。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this typeInternal note — not shown in productNA 的合规率分档属计费机制，写在 4，不作为豁免展示。
5 Documents required for dispute
Submit within 30 days of the chargeback notification [1]:
For unrecognized labels — a sample of your standard content label (it does not have to be the exact label from the disputed shipment) [1][2]
For missing ASN label information — show where your ASN included the label barcode information (SSCC or AMZNCC number): a Vendor Central screenshot, or the XML / text copy of the EDI 856 transmission showing submission time [1][2]
For appointment verification — your appointment confirmation showing the PRO or BOL number and PO information [1][2]
6 Evidence examples
✓ Approved submission
✕ Denied submission
1 Definition≠ Differs from North America
A chargeback for a label compliance defect occurs when pallets or boxes in your non-palletized shipments have a label issue that prevents Amazon from receiving the shipment accurately or automatically. [1][2]
2 What triggers it & how to prevent it Final composition for this type
Fixed amount per unit per sub-defect, no tiers [2]
UK £0.12 per unit [2]; DE, IT and FR €0.14 per unit [2]
Internal note — not shown in product2026-09-08 实测已证实：DE / IT / FR 三站 GRWSA8S934RXN6UX 的 Label compliance 三个子缺陷皆为 0.14 EUR，UK 为 GBP 0.12。旧待办 #2 已结。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this typeInternal note — not shown in productNA 的合规率分档属计费机制，写在 4，不作为豁免展示。
5 Documents required for dispute≠ Differs from North America
Submit within 30 days of the chargeback notification [1]:
For unrecognized labels — a sample of your standard content label (it does not have to be the exact label from the disputed shipment) [1][2]
For missing ASN label information — show where your ASN included the label barcode information (SSCC or AMZNCC number): a Vendor Central screenshot, or the XML / text copy of the EDI 856 transmission showing submission time [1][2]
For appointment verification — your appointment confirmation showing the PRO or BOL number and PO information [1][2]
