🟨 Copy changed — AVC re-verification 2026-10-22 — text on a yellow background (body copy and diagram labels, on either region tab) is what changed. Temporary review aid; it disappears when HIGHLIGHT_COPY_CHANGES is switched off in gen_type_pages.py.
1 Definition
A chargeback for a label compliance defect occurs when pallets or boxes in your non-palletized shipments have a label issue that prevents Amazon from receiving the shipment accurately or automatically. [1]
2 What triggers it & how to prevent it Final composition for this type
There are no content labels, or the labels cannot be scanned by Amazon's system [1]
Multiple scannable labels present on pallet or box
More than one label of the same type on the same box or pallet [1]
Reused scannable labels within 12 months
SSCC labels previously used on another PO in the past 12 months[1]
Multiple SSCC/AMZNCC labels or multiple GTINs on a single box constitute a valid defect; however, a single SSCC label accompanied by one GTIN label on the same box is accepted and is not a defect [1]
✓ How to prevent it
Add one content label to each box — SSCC, AMZNCC, 2D-BPS, or GTIN[1]
A GTIN on a box requires the box to be physically on a pallet labeled with a valid SSCC or AMZNCC[1]
GTIN labels must be on the Amazon GTIN Gold List — the database mapping outer carton barcodes to the items, quantities, ASINs and vendor codes inside [1]
If you label boxes with a GTIN, register the GTIN data with Amazon before the shipment arrives — publish through GDSN (preferred), or send the completed GTIN template in a Contact Us case under GTIN Goldlist; template mappings are checked manually and can take up to a month[1]
Each label must carry a 20-digit number (GS1-128 standard SSCC or AMZNCC) in both text and barcode[1]
Include all purchase order numbers in text and barcode; an ASN or BOL number in text and barcode is preferred but not mandatory[1]
Do not reuse SSCC labels on another PO within 12 months [1]
Use the same box-level identifier in the EDI ASN as on the physical label [1]
Same tiers as the United States, as printed — Amazon reproduces the US and Canadian pages unchanged here [1]MX
BR
Same tiers as the United States, as printed — Amazon reproduces the US and Canadian pages unchanged here [1]BR
ⓘ One exception sits outside the tiers.Expiration Date Is Less Than 30 Days is charged at 100% PCOG + $2/unit in every tier — it does not scale with your compliance rate [1].
The rate is calculated on your 12-week defect rate and applies to the total cost of all defective products in the shipment — a one-product shipment pays the percentage of that product's cost; a five-product shipment pays the percentage of the combined cost of all five [1]
Internal note — not shown in product拼写口径（owner 2026-09-11 裁定 #23）：有 Amazon 原文的保留 Amazon 自己的拼写，只把我们自己写的连接文字规范为该大区偏好（NA=center / EU=centre）。实测提醒：Amazon 自己就不统一 —— GRWSA8S934RXN6UX 上 UK 写 fulfilment centre，而 DE / IT / FR / ES 四站写 fulfillment center；G202133300 上 US 写 labeling、CA 写 labelling。所以不要做全局替换，那会改掉逐字引文。本次只改了 G5 NA: 行里一处我们自己写的 labelling（同一句里还写着 mislabeling，自相矛盾，可判定非引文）。 2026-09-08 实测已证实：DE / IT / FR 三站 GRWSA8S934RXN6UX 的 Label compliance 三个子缺陷皆为 0.14 EUR，UK 为 GBP 0.12。旧待办 #2 已结。Internal note — not shown in product2026-09-09 六新市场实测（GRWSA8S934RXN6UX，账本 market-expansion/ledger/fees-all.csv）—— BE 与 IT 逐字相同（0.14 EUR / 0.30 EUR / 0.07 EUR / 1.70 EUR，equivalence.csv#GRWSA8S934RXN6UX/BE:IT）；TR 与 UK 逐字相同（GBP 0.12 等，按 TRY 计费故标 as printed）；MX / BR 与 US / CA 逐字相同（$2 PCOG）；NL / PL / SE 该 node 为 404，无费率可引。库内 receiving accuracy → label_defect：NL 15,233 · BE 11,798 笔，末次均 2026-08-28 —— 有页面缺失但真实出单，不可反推不计费（db/db-applicability.csv#G6）。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this typeInternal note — not shown in productNA 的合规率分档属计费机制，写在 4，不作为豁免展示。
5 Documents required for dispute
Submit within 30 days of the chargeback notification [1]:
For unrecognized labels — a sample of your standard content label (it does not have to be the exact label from the disputed shipment) [1]
For missing ASN label information — show where your ASN included the label barcode information (SSCC or AMZNCC number): a Vendor Central screenshot, or the XML / text copy of the EDI 856 transmission showing submission time [1]
For appointment verification — your appointment confirmation showing the PRO or BOL number and PO information [1]
Internal note — not shown in product2026-10-22 AVC 改版（EU GRWSA8S934RXN6UX 整页重写，UK / DE / IT / FR / ES / TR 六站同构，费率金额不变，仅 0.14 EUR → €0.14 格式与 Expiration → Expiry 措辞）：① EU 有效标签由 SSCC / AMZNCC / 2D-BPS 改为 SSCC / AMZNCC / GTIN-13/14（GTIN 仅限托盘内单 SKU 箱，且须先注册），2D-BPS 已不在 EU 列表 —— 2b EU 行据此重写；② 新增按货型的贴标要求（单 SKU 托盘 / 混 SKU 托盘 / 散装箱）；③ "Multiple scannable labels" 新增 EAN + 箱 GTIN 同时可扫的典型案例；④ 新增 "Provide GTIN data to Amazon" 一节（NA 四站同日也新增同名一节，故注册步骤两区共用）；⑤ Dispute 新增 GTIN mapping issue 一行。条目 2 的 "EDI 856" 是既有 NA 口径（EU 页只写 "evidence showing the ASN included the SSCC or AMZNCC"），本次未改。BE 该 node 已 404（BE 改版，owner 裁定本期不动 BE 行，见 A1 internal）。
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
A chargeback for a label compliance defect occurs when pallets or boxes in your non-palletized shipments have a label issue that prevents Amazon from receiving the shipment accurately or automatically. [1]
2 What triggers it & how to prevent it Final composition for this type
There are no content labels, or the labels cannot be scanned by Amazon's system [1]
Multiple scannable labels present on pallet or box
More than one label of the same type on the same box or pallet [1]
Reused scannable labels within 12 months
SSCC labels previously used on another PO in the past 12 months[1]
A single-SKU box that shows both the unit's EAN barcode and a box-level GTIN also counts as multiple scannable labels — only the box-level identifier (SSCC, AMZNCC or a GS1-compliant box GTIN) may be scannable, and unit barcodes on the items inside must not be visible from outside the box [1]
✓ How to prevent it
Affix one identifier to each pallet or box — SSCC or AMZNCC; a box-level GTIN-13/14 is accepted only on single-SKU boxes in a palletised shipment whose pallet carries an SSCC or AMZNCC, and the box GTIN must differ from the EAN of the unit inside [1]
Single-SKU pallets need only the pallet label (SSCC or AMZNCC on at least two adjacent sides); mixed-SKU pallets need the pallet label plus a label on every box; floor-loaded boxes each need an SSCC or AMZNCC — a GTIN alone is not enough [1]
If you label boxes with a GTIN, register the GTIN data with Amazon before the shipment arrives — publish through GDSN (preferred), or send the completed GTIN template in a Contact Us case under GTIN Goldlist; template mappings are checked manually and can take up to a month[1]
Each label must carry a 20-digit number (GS1-128 standard SSCC or AMZNCC) in both text and barcode[1]
Include an ASN and BOL number in text and barcode (preferred), or a full list of purchase orders in both text and barcode [1]
Do not reuse SSCC labels on another PO within 12 months [1]
Use the same box-level identifier in the EDI ASN as on the physical label [1]
❌ No fee published — this chargeback type has no published page on the Dutch marketplace. Amazon publishes no rate here, but this chargeback is raised against Dutch accounts — check your Vendor Central billing for the amount actually charged.
❌ No fee published — this chargeback type has no published page on the Polish marketplace. Amazon publishes no rate here, but this chargeback is raised against Polish accounts — check your Vendor Central billing for the amount actually charged.
SE
❌ No fee published — this chargeback type has no published page on the Swedish marketplace. Amazon publishes no rate here, but this chargeback is raised against Swedish accounts — check your Vendor Central billing for the amount actually charged.
ⓘ One exception sits outside the per-unit rates.Expiry < 30 days and Expiry in the past add 85% PCOGS on top of the per-unit amount, whatever your compliance rate [1].
Internal note — not shown in product拼写口径（owner 2026-09-11 裁定 #23）：有 Amazon 原文的保留 Amazon 自己的拼写，只把我们自己写的连接文字规范为该大区偏好（NA=center / EU=centre）。实测提醒：Amazon 自己就不统一 —— GRWSA8S934RXN6UX 上 UK 写 fulfilment centre，而 DE / IT / FR / ES 四站写 fulfillment center；G202133300 上 US 写 labeling、CA 写 labelling。所以不要做全局替换，那会改掉逐字引文。本次只改了 G5 NA: 行里一处我们自己写的 labelling（同一句里还写着 mislabeling，自相矛盾，可判定非引文）。 2026-09-08 实测已证实：DE / IT / FR 三站 GRWSA8S934RXN6UX 的 Label compliance 三个子缺陷皆为 0.14 EUR，UK 为 GBP 0.12。旧待办 #2 已结。Internal note — not shown in product2026-09-09 六新市场实测（GRWSA8S934RXN6UX，账本 market-expansion/ledger/fees-all.csv）—— BE 与 IT 逐字相同（0.14 EUR / 0.30 EUR / 0.07 EUR / 1.70 EUR，equivalence.csv#GRWSA8S934RXN6UX/BE:IT）；TR 与 UK 逐字相同（GBP 0.12 等，按 TRY 计费故标 as printed）；MX / BR 与 US / CA 逐字相同（$2 PCOG）；NL / PL / SE 该 node 为 404，无费率可引。库内 receiving accuracy → label_defect：NL 15,233 · BE 11,798 笔，末次均 2026-08-28 —— 有页面缺失但真实出单，不可反推不计费（db/db-applicability.csv#G6）。
◻ Official exemptions — not displayed: Amazon publishes no exemption for this typeInternal note — not shown in productNA 的合规率分档属计费机制，写在 4，不作为豁免展示。
5 Documents required for dispute≠ Differs from North America
Submit within 30 days of the chargeback notification :
For unrecognized labels — a sample of your standard content label (it does not have to be the exact label from the disputed shipment) [1]
For missing ASN label information — show where your ASN included the label barcode information (SSCC or AMZNCC number): a Vendor Central screenshot, or the XML / text copy of the EDI 856 transmission showing submission time [1]
For appointment verification — your appointment confirmation showing the PRO or BOL number and PO information [1]
For GTIN mapping issues — the mapping between the box GTIN (13 or 14 digits), the product EAN and the quantity, as you provided it through GDSN or the GTIN template [1]
Internal note — not shown in product2026-10-22 AVC 改版（EU GRWSA8S934RXN6UX 整页重写，UK / DE / IT / FR / ES / TR 六站同构，费率金额不变，仅 0.14 EUR → €0.14 格式与 Expiration → Expiry 措辞）：① EU 有效标签由 SSCC / AMZNCC / 2D-BPS 改为 SSCC / AMZNCC / GTIN-13/14（GTIN 仅限托盘内单 SKU 箱，且须先注册），2D-BPS 已不在 EU 列表 —— 2b EU 行据此重写；② 新增按货型的贴标要求（单 SKU 托盘 / 混 SKU 托盘 / 散装箱）；③ "Multiple scannable labels" 新增 EAN + 箱 GTIN 同时可扫的典型案例；④ 新增 "Provide GTIN data to Amazon" 一节（NA 四站同日也新增同名一节，故注册步骤两区共用）；⑤ Dispute 新增 GTIN mapping issue 一行。条目 2 的 "EDI 856" 是既有 NA 口径（EU 页只写 "evidence showing the ASN included the SSCC or AMZNCC"），本次未改。BE 该 node 已 404（BE 改版，owner 裁定本期不动 BE 行，见 A1 internal）。
6 Evidence examples
✓ Approved submission
✕ Denied submission
Contact supportOur team will help you prepare and submit the dispute.
